The Strategic Plan is driven by the college Vision, Mission, Purposes, Core Values and Core Practices. [more...]

Definitions and Characteristics:
Core Values

Customer Focus
Customer Focus is working with students, employees, and the community to achieve common goals; treating all internal and external customers justly, and expecting the same in return. Characteristics of customer focus include, but are not limited to:

• Providing consistent and informed service
• Responding to inquiries and requests promptly
• Treating internal and external customers with courtesy and respect
• Applying rules with equity and displaying a willingness to seek solutions
• Remaining helpful and forgiving in difficult situations
• Looking beyond self-interests and building consensus toward positive results
• Making decisions that support student success when given a number of appropriate options

Inclusiveness
Inclusiveness is valuing internal and external customers as whole persons while respecting both differences and commonalities. Characteristics of inclusiveness include, but are not limited to:

• Seeking intercultural and social understanding and competence
• Promoting conditions and practices that are dignified and non-discriminatory
• Creating an environment that helps all feel included and develops their potential
• Understanding the needs of our diverse workforce and student populations

Relentless Improvement
Relentless Improvement involves robust, customer-focused progress in processes, practices, and behaviors that go beyond the cumulative advancements occurring with continuous improvement. Relentless improvement is focused on what is important and central to our college and to our internal and external customers. Characteristics of relentless improvement include, but are not limited to:

• Being clear about goals, needs, expectations, and measures
• Having skills, processes, and tools to help us achieve this work
• Focusing on communication and systems during this work
• Having an appropriate commitment to the discipline of this work
• Having a shared understanding and vocabulary to do this work
• Recognizing everyone’s responsibility for relentless improvement

Professionalism
Professionalism is demonstrating appropriate personal conduct, job knowledge and skills, along with the quality and quantity of effort necessary for competent job performance. Characteristics of professionalism include, but are not limited to:

• Maintaining knowledge of current policies, procedures, regulations, and technical skills in functional area
• Continuing to learn and develop skills and expertise
• Completing work thoroughly, neatly, and with attention to detail (avoiding errors)
• Effectively managing time, prioritizing projects or tasks, and meeting deadlines
• Maintaining appearance/dress that is appropriate to job/position
• Offering/accepting suggestions and criticism in a cooperative and positive manner

Teamwork
Teamwork is collaboratively and productively interacting with other employees internal and external to one’s department. Characteristics of teamwork include, but are not limited to:

• Exchanging information and expertise with others
• Contributing actively to the development and deployment of actions/projects
• Encouraging higher levels of group performance