Associate in Applied Science in Quality Customer Service
The Associate in Applied Science degree in Quality Customer Service is designed to provide students with training to meet the requirements for employment. Courses will be offered in Customer Service, Teamwork, Communication Skills (both written and oral), and Professional Development.
Associate in Applied Science in Quality Customer Service
Restricted Electives
|
Restricted Electives
Students must choose one of the following for a total of 22-23 credits.
Students must choose 22-23 industry/job specific course credits from the list of Restricted Electives. These industry/job specific credits must include a minimum of 9 credits with a common prefix. |
22-23 |
| Course # |
Course Title |
Credits |
AIRxxx
BTOxxx
COVxxx
CSIxxx
CSRxxx
GBSxxx
HSAxxx
MGTxxx
PADxxx
PGRxxx
PHTxxx
PRMxxx
SBSxxx
TLTxxx
TQMxxx
TVLxxx
UCSxxx
|
Any AIR Airline Operations course
Any BTO Business Technology for the Office course
Any COV Covey course
Any CSI Credit Services Industry course
Any CSR Customer Service Representative course
Any GBS General Business course
Any HSA Human Services Administration course
Any MGT Management course
Any PAD Public Administration course
Any PGR Professional Growth course
Any PHT Pharmacy Technology course
Any PRM Property Management course
Any SBS Small Business Management Course
Any TLT Telecommunications course
Any TQM Total Quality Management course
Any TVL Travel Agent Technology course
Any UCS Utilities Customer Service course
OR |
22-23 |
Certificate of Completion in Human Services - Assistance: Customer Service.
Students must also choose 4-5 industry/job specific elective credits from the list of Restricted Electives
OR |
22-23 |
Certificate of Completion in Human Services - Specialist: Customer Service.
Students must also choose 11-12 industry/job specific elective credits from the list of Restricted Electives.
OR |
22-23 |
Certificate of Completion in Human Services - Long Term Care: Customer Service.
Students must also choose 8-9 industry/job specific elective credits from the list of Restricted Electives.
OR |
22-23 |
Certificate of Completion in Automobile Insurance: Customer Service.
Students must also choose 11-12 industry/job specific elective credits from the list of Restricted Electives.
OR |
22-23 |
Certificate of Completion in Automobile Policy: Customer Service.
Students must also choose 11-12 industry/job specific elective credits from the list of Restricted Electives.
OR |
22-23 |
Certificate of Completion in Insurance: Customer Service.
Students must also choose 8-9 industry/job specific elective credits from the list of Restricted Electives.
OR |
22-23 |
Certificate of Completion in Insurance Claims and Losses: Customer Service.
Students must also choose 13-14 industry/job specific elective credits from the list of Restricted Electives.
OR |
22-23 |
Certificate of Completion in Motor Vehicle: Customer Service (5634)
Students must also choose 11-12 industry/job specific elective credits from the list of Restricted Electives.
OR |
22-23 |
Certificate of Completion in Utilities: Customer Service.
Students must also choose 3-7 industry/job specific elective credits from the list of Restricted Electives.
OR |
22-23 |
Certificate of Completion in Bank Account Management: Customer Service (5663)
Students must also choose 12-13 industry/job specific elective credits from the list of Restricted Electives.
OR |
22-23 |
Certificate of Completion in Credit Counseling: Customer Service.
Students must also choose 10-11 industry/job specific elective credits from the list of Restricted Electives.
OR |
22-23 |
Certificate of Completion in Travel Agency: Customer Service.
Students must also choose 6-8 industry/job specific elective credits from the list of Restricted Electives. |
22-23 |
General Education Requirements
| General Education Requirements |
25 |
| General Education Core |
15 |
| Course # |
Course Title |
Credits |
| First-Year Composition |
ENG101 *
ENG102 *
ENG111 * |
First-Year Composition (3) AND First-Year Composition (3) OR
Technical Writing (3) |
6 |
| Oral Communication |
|
| COM100 * |
Introduction to Human Communication |
3 |
| Mathematics |
MAT102 *
|
Mathematical Concepts/Applications (3)
OR
Satisfactory completion of a higher level mathematics course. |
3 |
| Critical Reading |
CRE101 *
OR
CRE111 * |
Critical and Evaluative Reading I (3)
OR
Critical Reading for Business and Industry
OR
Equivalent as indicated by assessment |
3 |
| General Education Distribution |
10 |
Humanities and Fine Arts
Any approved general education course in the Humanities and Fine Arts area. |
3 |
Natural Sciences
Any approved general education course in the Natural Sciences area. |
4 |
Social and Behavioral Sciences
Any approved general education course in the Social and Behavioral Sciences area. |
3 |
| Click any of the above course #'s for detailed information and register for it today! ** |
Notes
- The total amount of credits required for this degree is 64.
- Students must earn a grade of "C" or better in all courses within the program
- Minimum GPA: 2.00
- xxx Indicates any module
- The total amount of credits required by this degree is 64
- * Indicates course has prerequisites and/or corequisites
- ** Not all classes are offered every semester. Contact an academic advisor for additional information
Contact Us
Quality Customer Service
Phone
(480) 517-8580 or
(800) 729-1197
Online
Email
