Solution Center

Rio Salado College is dedicated to a quality learning experience. In the event an issue arises that needs our attention, we look forward to the opportunity to provide an equitable solution for all involved parties. Students are encouraged to first address their concern using Rio’s internal resolution process. In the event additional resources are needed, students may also contact the state regulatory agency in their state and Rio's accreditation body, the Higher Learning Commission.

Rio Salado College

Instructional Student Resolution Process
The process followed for instructional student complaints at Rio Salado College is in accordance with the Instructional Grievance Process outlined in the Maricopa Governance Online Policy Manual. This process is clearly articulated to students and can be located on the District website and Rio Salado College website, as well as in the College Catalog.

Non-Instructional Student Resolution Process
The Vice President’s Escalation Response Team responds to all challenges and concerns students may encounter while at Rio Salado College. Students can reach the VP’s ERT by telephone at 480-517-8749 or via email at escalation.response@riosalado.edu. Visit the Non Instructional Student Solution page for more information related to the Student Conduct Code and resolution.

State Agency

Please use the State Regulatory Agency tool to locate contact information on the state regulatory agency.

Higher Learning Commission

Students who have concerns regarding the college's compliance with the Commission’s Criteria for Accreditation, and not a specific student complaint such as understanding your tuition bill, arranging for a refund of tuition, obtaining a higher grade for a course, seeking reinstatement to an academic program, etc., may contact the Higher Learning Commission to address their concern. For assistance with non-accreditation concerns, please follow the appropriate internal resolution process detailed above.

230 South LaSalle Street, Suite 7-500
Chicago, Illinois 60604-1411
1-800-621-7440

HLC Complaint Resolution site

For more information on Rio's accreditation with the Higher Learning Commission, please visit our accreditation page.