Airline Operations

Certificate of Completion in Airline Operations: Passenger Services

The Certificate of Completion in Airline Operations: Passenger Services is designed to provide students with training in airline ticketing and passenger services. Courses cover all facets of airline passenger services including ticketing, fares, payments, baggage, and standby procedures. Rules and regulations of the Federal Aviation Administration are emphasized.

Required Courses :   11
AIR102 Reservations/Sales Training I 3
AIR110* Advanced Reservations/Sales Training 2
AIR113* Automated Ticketing and Check-In 3
AIR115* Ticketing/Passenger Services 3
OR
AIR103 Basic Reservations Procedures 3
AIR112* Airline Ticketing Procedures 3
AIR116* Airline Gate Procedures 3
AIR119 Baggage Service/WorldTracer System (2) OR  
BPCxxx Any Business-Personal Computer Course (2) OR  
CISxxx Any Computer Information Systems Course (2) 2

NOTE: *Indicates course has a prerequisite and/or corequisites.
Students must earn a grade of "C" or better for all courses required within the program.
Minimum GPA: 2.00