Quality Customer Service

PROGRAM DESCRIPTION

Certificate of Completion in Quality Customer Service

This certificate is designed to provide students with training to meet the requirements for employment in non-sales areas. Courses will be offered in Customer Service, Teamwork, Communication Skills (both written and oral) and Professional Development.
Required Courses: 13
COM110 Interpersonal Communication 3
GBS175 Professional Development 3
TQM101 Quality Customer Service 3
TQM105* Writing for Quality Results 2
TQM230 Teamwork Dynamics 2
Students must also choose 23 industry/job specific elective credits and have them approved by the department chair. These industry/job specific credits must include a minimum of 9 credits with a common prefix. These restricted electives must be chosen from the core requirements of an AAS Degree, Certificate, or a specialized program of study.
NOTE: * Indicates course has a prerequisite and/or corequisite.
Students must earn a grade of "C" or better for all courses required within the program.
Minimum GPA: 2.00

 
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