Quality Customer Service

PROGRAM DESCRIPTION

Certificate of Completion in Human Services -
Specialist: Customer Service

This certificate is designed to provide students with the knowledge and skills to meet job requirements in federal and state assistance programs. Courses will cover case management techniques, job evaluations, dispute resolutions and grievance procedures.
Required Courses: 11
BPC119* Basic Data Entry Activities 1
HSA160 Employment Assistance Administration I 3
HSA162* Employment Assistance Administration II 3
HSA170 Employment and Training Administration I 2
HSA172* Employment and Training Administration II 2
NOTE: *Indicates course has a prerequisite and/or corequisite.
Students must earn a grade of "C" or better for all courses required within the program.
Minimum GPA: 2.00