
Specialist - Customer Service (certificate)
Quality Customer Service
PROGRAM DESCRIPTION
Certificate of Completion in Human Services -
Specialist: Customer Service
| This certificate is designed to provide
students with the knowledge and skills to meet job requirements in federal
and state assistance programs. Courses will cover case management
techniques, job evaluations, dispute resolutions and grievance
procedures. |
| Required Courses: | 11 | |
| BPC119* | Basic Data Entry Activities | 1 |
| HSA160 | Employment Assistance Administration I | 3 |
| HSA162* | Employment Assistance Administration II | 3 |
| HSA170 | Employment and Training Administration I | 2 |
| HSA172* | Employment and Training Administration II | 2 |
|
NOTE: *Indicates course has a prerequisite and/or corequisite. Students must earn a grade of "C" or better for all courses required within the program. Minimum GPA: 2.00 |
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