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The Instructional Helpdesk department hours will be 9:00 - 5:00 p.m. Monday - Friday, until further notice.

Contact Us

Instructional Helpdesk

Young Man on a Cell Phone

We're Here to Help!

The Instructional Helpdesk provides training and instructional support for adjunct faculty, and assists students with instructional issues that may arise during their online experience. 

2323 W. 14th Street
Tempe, AZ 85281


Hours of Operation

Check for Important Dates, Closures and Special Hours of Service.

Recognize an Employee

  • Recognize an Instructional Helpdesk Employee that has done a great job!


Where are my classes?

Online classes are delivered via RioLearn at If you are logging in for the first time, be sure to follow the link to create your account. You will have access to your class up to 7 days prior to the start date. You can verify your start date via the Student Center at

How do I contact my instructor?

RioLearn has a dedicated Message Center that allows students and instructors to communicate within the system. It is best to use the “Contact Your Instructor” link on your Course Home Page to message your instructor. We recommend that you check Message Center routinely for communications from your instructor.

Most of our instructors are online every 24-48 hours. However, we do allow up to 72 hours for instructors to respond to email messages.

How do I change to an 8-week calendar?

Once you have selected the 8-week calendar, this change is permanent. If you need to change your calendar back to the full length option, you must contact your instructor to request this change. Be aware that making this change is up to the instructor’s discretion and department policies. 

Some of Rio Salado’s courses do not have the 8-week option. Check your course schedule to see if your class has the accelerated calendar option. Also note that selecting the 8-week calendar shortens the drop and refund period. Contact Student Enrollment Services at 480-517-8540 if you have questions about this change.

How do I request an extension?

You can request an online extension for assignments and a course end date via your RioLearn Gradebook.

How do I change my start date?

Contact Student Enrollment Services at 480-517-8540 to discuss your options for changing your course start date.

Where is New Student Orientation (NSO101)?

Contact Academic Advisement at 480-517-8580 for assistance with NSO101.