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Quality Customer Service

Earn a Degree in Quality Customer Service!

The Associate in Applied Science (AAS) in Quality Customer Service program is designed to provide students with training to meet the requirements for employment. Courses will be offered in Customer Service, Teamwork, Communication Skills (both written and oral), and Professional Development.

Associate in Applied Science in Quality Customer Service

Required Courses 16-17
Certificate of Completion in Quality Customer Service 16-17

 

Restricted Electives

Restricted Electives
Students must choose one of the following for a total of 22-23 credits.

Students must choose 22-23 industry/job specific course credits and have them approved by the department chair, or choose 22-23 industry/job specific course credits from the list of Restricted Electives. These industry/job specific credits must include a minimum of 9 credits with a common subject.
22-23
Course # Course Title Credits
AIRxxx
BTOxxx
COVxxx
CSIxxx
CSRxxx
GBSxxx
HSAxxx
MGTxxx
PADxxx
PGRxxx
PHTxxx
PRMxxx
SBSxxx
TLTxxx
TQMxxx
TVLxxx
UCSxxx
Any AIR Airline Operations course
Any BTO Business Technology for the Office course
Any COV Covey course
Any CSI Credit Services Industry course
Any CSR Customer Service Representative course
Any GBS General Business course
Any HSA Human Services Administration course
Any MGT Management course
Any PAD Public Administration course
Any PGR Professional Growth course
Any PHT Pharmacy Technology course
Any PRM Property Management course
Any SBS Small Business Management Course
Any TLT Telecommunications course
Any TQM Total Quality Management course
Any TVL Travel Agent Technology course
Any UCS Utilities Customer Service course
OR
Certificate of Completion in Human Services - Assistance: Public Assistance Eligibility.
Students must also choose 6-7 industry/job specific elective credits from the list of Restricted Electives
OR
22-23
Certificate of Completion in Human Services - Specialist: Customer Service.
Students must also choose 9-10 industry/job specific elective credits from the list of Restricted Electives.
OR
22-23
Certificate of Completion in Human Services - Unemployment Insurance: Customer Service.
Students must also choose 11-12 industry/job specific elective credits from the list of Restricted Electives.
OR
22-23
Certificate of Completion in Automobile Insurance: Customer Service.
Students must also choose 10-11 industry/job specific elective credits from the list of Restricted Electives.
OR
22-23
Certificate of Completion in Automobile Insurance Claims: Customer Service 
Students must also choose 11-12 industry/job specific elective credits from the list of Restricted Electives.
OR
22-23
Certificate of Completion in Automobile Policy: Customer Service.
Students must also choose 11-14 industry/job specific elective credits from the list of Restricted Electives.
OR
22-23
Certificate of Completion in Insurance: Customer Service.
Students must also choose 8-9 industry/job specific elective credits from the list of Restricted Electives.
OR
22-23
Certificate of Completion in Motor Vehicle: Customer Service (5634)
Students must also choose 11-12 industry/job specific elective credits from the list of Restricted Electives.
OR
22-23
Certificate of Completion in Utilities: Customer Service.
Students must also choose 3-7 industry/job specific elective credits from the list of Restricted Electives.
OR
22-23
Certificate of Completion in Bank Account Management: Customer Service (5663)
Students must also choose 12-13 industry/job specific elective credits from the list of Restricted Electives.
OR
22-23
Certificate of Completion in Credit Counseling: Customer Service.
Students must also choose 10-11 industry/job specific elective credits from the list of Restricted Electives.
OR
22-23

 

 

General Education Requirements

General Education Requirements 22-25
General Education Core 12-15
Course # Course Title Credits
First-Year Composition
ENG101 *
ENG102 *
ENG111 *
First-Year Composition (3) Shared Unique Number Number ENG1101AND
First-Year Composition (3) Shared Unique Number Number ENG1102OR
Technical and Professional Writing (3)
6
Oral Communication
COM100 * Introduction to Human Communication Shared Unique Number Number COM1100 3
Mathematics
MAT102 *

Mathematical Concepts/Applications (3)
OR
Satisfactory completion of a higher level mathematics course.
3
Critical Reading
CRE101 *
OR
CRE111 *
College Critical Reading (3)
OR
Critical Reading for Business and Industry
OR
Equivalent as indicated by assessment
0-3
General Education Distribution 10
Humanities and Fine Arts
Any approved general education course in the Humanities and Fine Arts area.
3
Natural Sciences
Any approved general education course in the Natural Sciences area.
4
Social and Behavioral Sciences
Any approved general education course in the Social and Behavioral Sciences area.
3
Click any of the above course #'s for detailed information and register for it today! **

 

 

Notes

  • The total amount of credits required for this degree is 61-64.
  • Students must earn a grade of "C" or better in all courses within the program
  • Minimum GPA: 2.00
  • xxx Indicates any module/suffixed courses
  • * Indicates course has prerequisites and/or corequisites
  • ** Not all classes are offered every semester. Contact an academic advisor for additional information