Earn a Quality Customer Service Certificate!
The Certificate of Completion (CCL) in Quality Customer Service is designed to provide students with training to meet the requirements for employment in non-sales areas. The courses will be offered in Customer Service, Teamwork, Communication Skills (both written and oral), and Professional Development.
CIPS Code: 52.0411
| Required Courses |
13-14 |
| Course # |
Course Title |
Credits |
| COM110 |
Interpersonal Communication |
3 |
| GBS175 |
Professional Development |
3 |
| TQM101 |
Quality Customer Service |
3 |
TQM105 *
OR
GBS233 * |
Writing for Quality Results (2)
OR
Business Communication (3) |
2-3 |
| TQM230 |
Teamwork Dynamics |
2 |
| Electives |
3 |
| Course # |
Course Title |
Credits |
| BPCxxx |
Any BPC Business-Personal-Computer course |
3 |
| COM263 |
Elements of Intercultural Communication |
3 |
| MGT172 |
Organizations, Paradigms, and Change |
1 |
| SOC212 |
Gender and Society |
3 |
| TQM200 |
Leadership for Front-Line Employees |
2 |
| TQM205 |
Managing Diversity |
2 |
| Click any of the above course #'s for detailed information and register for it today! ** |
- The total amount of credits required for this certificate is 16-17.
- Students must earn a grade of "C" or better in all courses within the program
- Minimum GPA: 2.00
- * Indicates course has prerequisites and/or corequisites
- xxx Indicates any module
- ** Not all classes are offered every semester. Contact an academic advisor for additional information
Program Competencies
- Demonstrate effective listening and interpersonal communication skills. (COM110)
- Demonstrate effective skills in creating a supportive working climate. (COM110)
- Identify the principal nonverbal signals used in employee communication. (COM110)
- Demonstrate effective self-management skills relative to time management, interpersonal relationships, and professional ethics. (GBS175)
- Describe ways to create satisfaction in the credit/financial industry including responsiveness, reliability, empathy, and tangible service. (TQM101)
- Identify criteria used to determine quality in a service industry and explain differences between services with and without quality. (TQM101)
- Demonstrate effective written communication skills. (TQM105, GBS233)
- Communicate information and ideas in clear, concise and correct business writing style. (TQM105, GBS233)
- Identify and describe the types of conflict and define factors that lead to escalation and
de-escalation of a dispute. (TQM230)
- Describe techniques for successfully effecting change in the work environment. (TQM230)
Contact Us
Quality Customer Service
Phone
480-517-8580 or
800-729-1197
Online
Email