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TQM101 - Quality Customer Service

Credits: 3

(Total Quality Management) Examines the nature of quality customer service and the attitudes, knowledge, and skill needed to work effectively in a quality customer service environment. Foundation skills for quality customer services are taught, applied, and practiced. Prerequisites: None.  See Mini Syllabus for full course description. 

General Education Designations:

  Class# Delivery DatesDaysTimeBuildingWeeks Wishlist

10835 OnlineThis section can startANY MONDAY between now and 10/13/14
Find out if this class works for your semester block.
Add Class
Note: Eight (8) Week Class | All textbook and course materials available at no or low cost (<$40) - may include OER (Open Educational Resources). .
Mini Syllabus
Textbook savings program

10810 Print-BasedThis section can startANY MONDAY between now and 10/13/14
Find out if this class works for your semester block.
14 Add Class
Note: Fourteen (14) Week Class | This is a correspondence class. Only the cost of tuition, fees and books is permitted for financial aid. Students pursuing a certificate program are not permitted to receive federal financial aid for correspondence classes. If you use financial aid to pay for school, please review Section 1 of your Financial Aid Terms and Conditionsat the following web site: http://www.riosalado.edu/financial_aid/terms-conditions/Pages/default.aspx | All textbook and course materials available at no or low cost (<$40) - may include OER (Open Educational Resources). .
Mini Syllabus
Textbook savings program

10846 Print-BasedThis section can start ANY MONDAY
between 10/20/14 and 12/8/14
Find out if this class works for your semester block.
14 Add Class
Note: Fourteen (14) Week Class | This is a correspondence class. Only the cost of tuition, fees and books is permitted for financial aid. Students pursuing a certificate program are not permitted to receive federal financial aid for correspondence classes. If you use financial aid to pay for school, please review Section 1 of your Financial Aid Terms and Conditions at the following web site: http://www.riosalado.edu/financial_aid/terms-conditions/Pages/default.aspx | All textbook and course materials available at no or low cost (<$40) - may include OER (Open Educational Resources). .
Mini Syllabus
Textbook savings program

10871 OnlineThis section can start ANY MONDAY
between 10/20/14 and 12/8/14
Find out if this class works for your semester block.
Add Class
Note: Eight (8) Week Class | All textbook and course materials available at no or low cost (<$40) - may include OER (Open Educational Resources). .
Mini Syllabus
Textbook savings program
 

TQM230 - Teamwork Dynamics

Credits: 2

(Total Quality Management) Theory and practice of how team members and team leaders use listening, negotiating and interpersonal skills for the enhancement of team process. Included are concepts of team development and team problem-solving techniques. Prerequisites: None. TQM201 is recommended.  See Mini Syllabus for full course description. 

General Education Designations:

  Class# Delivery DatesDaysTimeBuildingWeeks Wishlist

10836 OnlineThis section can startANY MONDAY between now and 10/13/14
Find out if this class works for your semester block.
8/14 Add Class
Note: Fourteen (14) Week Class | 8-week class option available | All textbook and course materials available at no or low cost (<$40) - may include OER (Open Educational Resources). .
Mini Syllabus
8-week class option

10872 OnlineThis section can start ANY MONDAY
between 10/20/14 and 12/8/14
Find out if this class works for your semester block.
8/14 Add Class
Note: Fourteen (14) Week Class | 8-week class option available | All textbook and course materials available at no or low cost (<$40) - may include OER (Open Educational Resources). .
Mini Syllabus
8-week class option