Human Services - Unemployment Insurance: Customer Service


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This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Human Services-Unemployment Insurance: Customer Service program is designed to provide students with the knowledge and skills to meet basic job requirements in unemployment insurance programs. The courses will cover interviewing techniques, documentation and eligibility determinations in addition to chargeability, adjudication, and advanced eligibility issues.


Field of Interest
Behavioral Science and Human Services
Degree Type
Certificate of Completion (CCL)
Academic Plan
Human Services - Unemployment Insurance: Customer Service (CER)
Academic Plan Code
Total credits required
Effective Term
Fall 2020
Admissions criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.


This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses within the program.

What You'll Learn
  • Review steps in an unemployment insurance claim. (HSA119, HSA121)
  • Process claims information. (HSA119, HSA121)
  • Complete unemployment claims interviews. (HSA119, HSA121, HSA122)
  • Summarize unemployment insurance claim representative procedures. (HSA119, HSA121, HSA122, HSA124, HSA126)
  • Complete inquiry calls. (HSA121)
  • Determine chargeability. (HSA122, HSA124)
  • Demonstrate procedures for completing special types of adjudications. (HSA124, HSA126)
Required courses
Course #Course TitleCredits
HSA119Unemployment Insurance Customer Service I3
HSA121Unemployment Insurance Customer Service II2
HSA122Unemployment Insurance Claims Taking2
HSA124Unemployment Insurance Adjudication I2
HSA126Unemployment Insurance Adjudication II2

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.

Read the official description