Human Services - Unemployment Insurance: Customer Service
Attention: This program is offered through an educational partnership. Employment by the partnership organization is required for admission.
The Certificate of Completion (CCL) in Human Services-Unemployment Insurance: Customer Service program is designed to provide students with the knowledge and skills to meet basic job requirements in unemployment insurance programs. The courses will cover interviewing techniques, documentation and eligibility determinations in addition to chargeability, adjudication, and advanced eligibility issues.
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.
This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses within the program.
- Review steps in an unemployment insurance claim. (HSA119, HSA121)
- Process claims information. (HSA119, HSA121)
- Complete unemployment claims interviews. (HSA119, HSA121, HSA122)
- Summarize unemployment insurance claim representative procedures. (HSA119, HSA121, HSA122, HSA124, HSA126)
- Complete inquiry calls. (HSA121)
- Determine chargeability. (HSA122, HSA124)
- Demonstrate procedures for completing special types of adjudications. (HSA124, HSA126)
|Course #||Course Title||Credits|
|HSA119||Unemployment Insurance Customer Service I||3|
|HSA121||Unemployment Insurance Customer Service II||2|
|HSA122||Unemployment Insurance Claims Taking||2|
|HSA124||Unemployment Insurance Adjudication I||2|
|HSA126||Unemployment Insurance Adjudication II||2|
At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.Read the official description