Attention: This program is offered through an educational partnership. Employment by the partnership organization is required for admission.
The Certificate of Completion (CCL) in Airline Operations: Reservations and Ticketing Services program is designed to provide students with training in airline reservations and ticketing services. Courses cover all aspects of reservations and ticketing procedures, including fares, itineraries, seat assignments, and mileage plans as well as basic international travel.
This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better for all courses within the program.
This pathway map will help you gain the expertise needed to:
- Summarize reservations and ticketing procedures.
- Use a computerized reservations system.
- Summarize procedures for handling special requests and seat assignments.
- Explain various fare rules and procedures for pricing and selling fares.
- Create, price and change itineraries/flights for airline passengers.
- Use various booking codes.
- Demonstrate ability to complete and retrieve a Passenger Name Record (PNR).
- Summarize privacy act and procedures on when to release passenger information.
Successful completion of this certificate may lead to employment in a variety of different occupations and industries. Below are examples of related occupations with associated Arizona-based annual median wages* for this program. Education requirements vary for the occupations listed below, so you may need further education or degrees in order to qualify for some of these jobs and earn the related salaries. Please visit with an academic advisor and/or program director for additional information.
Customer Service Representatives
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.
The following is the suggested course sequence by term. Please keep in mind:
- Students should meet with an academic advisor to develop an individual education plan that meets their academic and career goals. Use the Pathway Planner tool in your Student Center to manage your plan.
- The course sequence is laid out by suggested term and may be affected when students enter the program at different times of the year.
- Initial course placement is determined by current district placement measures and/or completion of 100-200 level course and/or program requirements.
- Degree and transfer seeking students may be required to successfully complete a MCCCD First Year Experience Course (FYE) within the first two semesters at a MCCCD College. Courses include AAA/CPD150, AAA/CPD150AC, CPD104, and AAA115/CPD115. Course offerings will vary by college. See an academic, program, or faculty advisor for details.
Full-time status is 12 credits to 18 credits per semester.
|AIR160||Reservation/Booking Procedures||Critical course Gateway course||3|
|AIR165||Overview Of Flight Schedules/Itineraries||3|
|AIR161||Airline Reservations System||Prerequisites or Corequisites: AIR160 or permission of Instructor.||2|
|AIR163||Advanced Airline Reservations||Prerequisites or Corequisites: AIR160 or permission of Instructor.||2|
Gateway Course = Generally the first major-specific course in a pathway.
Critical Course = A course that is highly predictive of future success in a pathway.
Course Sequence total credits may differ from the program information located on the MCCCD curriculum website due to program and system design.
This certificate is not eligible for Title IV Federal Financial Aid.
View MCCCD’s curriculum website for the Certificate of Completion in Airline Operations: Reservations and Ticketing Services (https://aztransmac2.asu.edu/cgi-bin/WebObjects/MCCCD.woa/wa/freeForm?id=144684).
At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.
The pathway map presented above is for the current catalog year and is the intended pathway map for new students. Other versions of this pathway map from different catalog years are available below:
|Catalog Year||Effective Dates|
|2020-2021||5/26/2020 – 5/24/2021|