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Automobile Insurance: Customer Service

Attention: This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Automobile Insurance: Customer Service program is designed to provide students with the training required for employment in the automobile insurance industry. Courses cover eligibility guidelines, rating factors, policy rates and quotes, policy coverage adjustment, underwriting procedures and contract stipulations. Additional topics include computer usage, customer service skills and the responsibilities of the automobile insurance member services representative.

Details

Details iconImportant information you’ll need when applying for admission:
Field of Interest: 
Business, Entrepreneurialism, and Management
Type: 
Certificate
Academic Plan Code: 
5171N
Total credits required: 
9-12
Effective term: 
2020 Spring
Award notes

This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better for all courses required within the program.

Admission criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Academic Plan: 
Automobile Insurance: Customer Service (CER)
Required courses
Course #Course TitleCredits
Credits:9-12
CSR207Automobile Policy Adjustment3
CSR212Automobile Insurance Operations I3
CSR213Automobile Insurance Operations II2
CSR214Automobile Insurance Operations Lab1
 
OR
 
CSR200Automobile Representative Customer Service3
CSR207Automobile Policy Adjustment3
CSR212Automobile Insurance Operations I3
CSR213Automobile Insurance Operations II2
CSR214Automobile Insurance Operations Lab1
Competencies
  • Explain and practice discounting insurance rates for qualifying customers. (CSR207)
  • Explain insurance contract stipulations to customers. (CSR207)
  • Demonstrate the ability to adjust insurance coverage on an existing customer's policy. (CSR207, CSR214)
  • Demonstrate effective customer service skills. (CSR207, CSR214)
  • Summarize procedures for automobile insurance member services representatives. (CSR212)
  • Summarize underwriting considerations and risks, and the criteria used. (CSR212)
  • Use vehicle operator rating factors to determine automobile policy rates. (CSR212)
  • Use a computer to input and maintain customer data. (CSR212, CSR214)
  • Explain procedures for phone operation and direct sales computer systems. (CSR212, CSR214)
  • Explain insurance terms, contracts, claims, and policies. (CSR213)
  • Summarize types of loss, exclusions, and credits available to members. (CSR213)
  • Explain procedures for sharing confidential information and security responsibilities. (CSR213)
  • OR
  • Summarize insurance eligibility determination guidelines. (CSR200)
  • Demonstrate effective customer service skills. (CSR200, CSR207, CSR214)
  • Summarize procedures for automobile insurance member services representatives. (CSR200, CSR212)
  • Explain insurance terms, contracts, claims, and policies. (CSR200, CSR213)
  • Explain and practice discounting insurance rates for qualifying customers. (CSR207)
  • Explain insurance contract stipulations to customers. (CSR207)
  • Demonstrate the ability to adjust insurance coverage on an existing customer's policy. (CSR207, CSR214)
  • Summarize underwriting considerations and risks, and the criteria used. (CSR212)
  • Use vehicle operator rating factors to determine automobile policy rates. (CSR212)
  • Use a computer to input and maintain customer data. (CSR212, CSR214)
  • Explain procedures for phone operation and direct sales computer systems. (CSR212, CSR214)
  • Summarize types of loss, exclusions, and credits available to members. (CSR213)
  • Explain procedures for sharing confidential information and security responsibilities. (CSR213)

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.