Attention: This program is offered through an educational partnership. Employment by the partnership organization is required for admission.
The Certificate of Completion (CCL) in Automobile Insurance: Customer Service program is designed to provide students with the knowledge, skills and training required for employment in the automobile insurance industry. Instruction in principles of insurance, computer usage, customer service skills, and the responsibilities of the automobile insurance member services representative will be provided while preparing students for a variety of industry specific roles.
Details
Important information you’ll need when applying for admission:This program is offered through an educational partnership. Employment by the partnership organization is required for admission.
This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better for all courses required within the program.
| Course # | Course Title | Credits |
|---|---|---|
| Credits: | 9-15 | |
| CSR207 | Automobile Policy Adjustment | 3 |
| CSR212 | Automobile Insurance Operations I | 3 |
| CSR213 | Automobile Insurance Operations II | 2 |
| CSR214 | Automobile Insurance Operations Lab | 1 |
| OR | ||
| CSR200 | Automobile Representative Customer Service | 3 |
| CSR207 | Automobile Policy Adjustment | 3 |
| CSR212 | Automobile Insurance Operations I | 3 |
| CSR213 | Automobile Insurance Operations II | 2 |
| CSR214 | Automobile Insurance Operations Lab | 1 |
| OR | ||
| CSR126 | Automobile Insurance Customer Service Procedures | 2 |
| CSR197 | Customer Service Representative Business Practices | 2 |
| CSR200 | Automobile Representative Customer Service | 3 |
| CSR202 | Automobile Insurance Policy Customer Service | 3 |
| INS127 | Automobile Insurance General Policy Services | 3 |
| INS128 | Automobile Insurance Policy Billing | 2 |
- Communicate relevant insurance concepts to diverse populations. (CSR126, CSR197, CSR200, CSR207, CSR212, CSR213, CR214)
- Demonstrate effective self-management skills relative to time management, customer service, professionalism, and ethics. (CSR126, CSR197, CSR200, CSR212, CSR213, CSR214)
- Use effective communication skills with diverse populations to build trust and rapport in the customer service setting. (CSR126, CSR197, CSR200, CSR214)
- Assess various situations including procedures, policies, customer needs, and concerns and take appropriate actions. (CSR126, CSR197, CSR202, CSR207, CSR214, INS127, INS128)
- Demonstrate a foundational knowledge of insurance concepts. (CSR202, CSR207, CSR212, CSR213, CSR214, INS127, INS128)
- Critically evaluate customer information to inform decision making. (CSR202, CSR214, INS127)
At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.
