Maricopa Emergency Management System Alert

Automobile Insurance: Customer Service

Attention: This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Automobile Insurance: Customer Service program is designed to provide students with the knowledge, skills and training required for employment in the automobile insurance industry. Instruction in principles of insurance, computer usage, customer service skills, and the responsibilities of the automobile insurance member services representative will be provided while preparing students for a variety of industry specific roles.

Details

Details iconImportant information you’ll need when applying for admission:
Field of Interest: 
Business, Entrepreneurialism, and Management
Type: 
Certificate
Academic Plan Code: 
5171N
Total credits required: 
9-15
Effective term: 
Fall 2021
Admission criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Academic Plan: 
Automobile Insurance: Customer Service (CER)
Notes

This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better for all courses required within the program.

Required courses
Course #Course TitleCredits
Credits:9-15
CSR207Automobile Policy Adjustment3
CSR212Automobile Insurance Operations I3
CSR213Automobile Insurance Operations II2
CSR214Automobile Insurance Operations Lab1
 
OR
 
CSR200Automobile Representative Customer Service3
CSR207Automobile Policy Adjustment3
CSR212Automobile Insurance Operations I3
CSR213Automobile Insurance Operations II2
CSR214Automobile Insurance Operations Lab1
 
OR
 
CSR126Automobile Insurance Customer Service Procedures2
CSR197Customer Service Representative Business Practices2
CSR200Automobile Representative Customer Service3
CSR202Automobile Insurance Policy Customer Service3
INS127Automobile Insurance General Policy Services3
INS128Automobile Insurance Policy Billing2
Competencies
  • Communicate relevant insurance concepts to diverse populations. (CSR126, CSR197, CSR200, CSR207, CSR212, CSR213, CR214)
  • Demonstrate effective self-management skills relative to time management, customer service, professionalism, and ethics. (CSR126, CSR197, CSR200, CSR212, CSR213, CSR214)
  • Use effective communication skills with diverse populations to build trust and rapport in the customer service setting. (CSR126, CSR197, CSR200, CSR214)
  • Assess various situations including procedures, policies, customer needs, and concerns and take appropriate actions. (CSR126, CSR197, CSR202, CSR207, CSR214, INS127, INS128)
  • Demonstrate a foundational knowledge of insurance concepts. (CSR202, CSR207, CSR212, CSR213, CSR214, INS127, INS128)
  • Critically evaluate customer information to inform decision making. (CSR202, CSR214, INS127)

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.