Maricopa Emergency Management System Alert

Business Technology: Customer Service

Attention: This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Business Technology: Customer Service program is designed to provide students with the training required for enhancing customer service through use of business technology in the workplace. Courses will cover foundational business technology, Customer Relationship Management and Business Intelligence as well as sales and marketing strategies for the customer service representative. An opportunity for skills application is provided.

Details

Details iconImportant information you’ll need when applying for admission:
Field of Interest: 
Business, Entrepreneurialism, and Management
Type: 
Certificate
Academic Plan Code: 
5250N
Total credits required: 
6
Effective term: 
Spring 2022
Admission criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Academic Plan: 
Business Technology: Customer Service (CER)
Notes

This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better for all courses required within the program.

Required courses
Course #Course TitleCredits
Credits:6
CSR184Business Technology in Customer Service2
CSR195Customer Service Representative Sales and Marketing2
CSR197Customer Service Representative Business Practices2
Competencies
  • Compare and contrast customer service technology systems and software. (CSR184)
  • Explain benefits of Customer Relationship Management (CRM). (CSR184)
  • Describe effective integration of customer service and technology. (CSR184, CSR195, CSR197)
  • Review sales and marketing strategies for the customer service representative. (CSR195)
  • Compare and contrast organizational structure. (CSR195, CSR197)
  • Demonstrate effective customer service strategies. (CSR195, CSR197)

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.