Maricopa Emergency Management System Alert

UPDATE:  Online courses continue as scheduled. Remote student services remain available. Some in-person student services are available by appointment only. Check here for the latest service hours and www.maricopa.edu/coronavirus for additional updates.

Credit Counseling: Customer Service

Attention: This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Credit Counseling: Customer Service program is designed to provide students with the training required for employment in the credit counseling industry. Courses will cover types of bankruptcies, types of credit and types of account liabilities as well as legal issues and laws governing the credit industry. The training will also focus on customer service, customer account evaluations and account maintenance.

Details

Details iconImportant information you’ll need when applying for admission:
Field of Interest: 
Business, Entrepreneurialism, and Management
Type: 
Certificate
Academic Plan Code: 
5176N
Total credits required: 
12
Effective term: 
2020 Fall
Award notes

This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better for all courses required within the program.

Admission criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Academic Plan: 
Credit Counseling: Customer Service (CER)
Required courses
Course #Course TitleCredits
Credits:12
CSI250Customer Service for Credit Counselors3
CSI251Legal Issues in Credit Counseling3
CSI255Account Maintenance Procedures3
CSI257Credit Counseling Account Processes3
 
OR
 
CSI250Customer Service for Credit Counselors3
CSI251Legal Issues in Credit Counseling3
CSI252Credit Counseling New Accounts3
CSI258Credit Counseling and Financial Management3
Competencies
  • Explain basic customer service principles for credit counselors. (CSI250)
  • Summarize the importance and benefits of a credit-counseling program. (CSI250)
  • Summarize credit industry laws. (CSI251)
  • Explain the purpose of the Fair Isaac Company (FICO) credit score and the factors used when determining the score. (CSI251)
  • Identify various credit industry elements including types of bankruptcies, types of credit, types of account liability, credit ratings, and payment histories. (CSI251)
  • Evaluate customer accounts. (CSI255)
  • Process correspondence from clients in a timely and effective manner. (CSI255, CSI257)
  • Demonstrate the ability to maintain a customer's account. (CSI255, CSI257)
  • Identify and explain information found on various screens of a credit counseling computer system. (CSI257)
  • OR
  • Explain basic customer service principles for credit counselors. (CSI250)
  • Summarize the importance and benefits of a credit-counseling program. (CSI250)
  • Summarize credit industry laws. (CSI251)
  • Explain the purpose of the Fair Isaac Company (FICO) credit score and the factors used when determining the score. (CSI251)
  • Identify various credit industry elements including types of bankruptcies, types of credit, types of account liability, credit ratings, and payment histories. (CSI251)
  • Summarize information found on various account screens including customer information and financial management tabs. (CSI252)
  • Create an account for a new customer. (CSI252)
  • Explain account maintenance, creditor policy, and budget review procedures. (CSI258)
  • Differentiate between types of financial resource identification. (CSI258)

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.