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Debt Resolution: Customer Service

Attention: This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Debt Resolution: Customer Service program is designed to provide students with the training required for employment in the debt settlement industry. Courses will cover an introduction to debt settlement, account procedures, and customer service, with an opportunity for skills application.


Details iconImportant information you’ll need when applying for admission:
Field of Interest: 
Business, Entrepreneurialism, and Management
Academic Plan Code: 
Total credits required: 
Effective term: 
2020 Fall
Admission criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Academic Plan: 
Debt Resolution: Customer Service (CER)

This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better for all courses within the program.

Required courses
Course #Course TitleCredits
CSI154Introduction to Debt Settlement2
CSI155Customer Service for Debt Settlement3
CSI164Debt Resolution Account Procedures3
CSI166Debt Settlement Services2
  • Identify roles and responsibilities of the debt settlement customer service representative. (CSI154, CSI155, CSI164, CSI166)
  • Demonstrate effective communication and problem-solving skills. (CSI154, CSI155, CSI164, CSI166)
  • Use debt settlement terminology. (CSI154, CSI155, CSI164, CSI166)
  • Review account resources and legal services available to clients. (CSI154, CSI164, CSI166)
  • Observe Fair Debt Collection Practices Act (FDCPA) rules. (CSI154, CSI164, CSI166)
  • Respond to client inquiries. (CSI164, CSI166)
  • Complete account procedures. (CSI164, CSI166)
  • Navigate client accounts. (CSI166)
  • Demonstrate account negotiations procedures. (CSI166)

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.