Maricopa Emergency Management System Alert

Telecommunications Collections: Customer Service

Attention: This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Telecommunications Collections: Customer Service program is designed to provide students with the training required for providing collections customer service in the telecommunications industry. Courses will cover communications, company services and markets, billing and payment procedures, and demonstration of effective customer service while completing collections procedures.

Details

Details iconImportant information you’ll need when applying for admission:
Field of Interest: 
Business, Entrepreneurialism, and Management
Type: 
Certificate
Academic Plan Code: 
5265N
Total credits required: 
7
Effective term: 
Spring 2022
Admission criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Academic Plan: 
Telecommunications Collections: Customer Service (CER)
Notes

This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better for all courses required within the program.

Required courses
Course #Course TitleCredits
Credits:7
CSR163Telecommunications Industry Collections Customer Service1
CSR164Telecommunications Industry Receivables Management2
CSR165Collections Customer Service2
CSR166Telecommunications Industry Collections2
Competencies
  • Compare and contrast various communications markets. (CSR163)
  • Demonstrate effective customer support and professional interaction. (CSR163, CSR164, CSR165)
  • Review billing and payment procedures. (CSR164, CSR165)
  • Employ effective integration of customer service and technology. (CSR164, CSR165, CSR166)
  • Complete collection procedures. (CSR164, CSR165, CSR166)

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.