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Utilities: Customer Service

Attention: This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Utilities: Customer Service program is designed to provide students with training to meet requirements for employment in the customer service area of the utilities industry. Courses focus on handling customer accounts, including processing new customer accounts, service orders, service plans, rates, and payments.

Details

Details iconImportant information you’ll need when applying for admission:
Field of Interest: 
Business, Entrepreneurialism, and Management
Type: 
Certificate
Academic Plan Code: 
5310N
Total credits required: 
16
Effective term: 
2020 Fall
Award notes

This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses within the program.

Admission criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Academic Plan: 
Utilities: Customer Service (CER)
Required courses
Course #Course TitleCredits
Credits:16
UCS101Introduction to Billing3
UCS108Account Services for Public Utilities1
UCS110Meter and Trouble Orders2
UCS120Payments, Credits and Rates3
UCS130Service Orders I3
UCS135Service Orders II2
UCS140Service Order Procedures2
 
OR
 
UCS105Introduction to Public Utility2
UCS122Public Utility Orders I3
UCS124Public Utility Orders II3
UCS126Public Utility Service Practices2
UCS128Public Utility Processing3
UCS134Advanced Public Utility Processing3
Competencies
  • Identify basic billing procedures in the utility industry. (UCS101)
  • Explain the role of an energy provider, service commitments, and deregulation of the electric utility industry. (UCS108)
  • Summarize billing, credit, and service order procedures for assessing and maintaining customer accounts for public utilities. (UCS108)
  • Make determinations as to maintenance needs and process. (UCS110)
  • List various types of meters and the applications and possible malfunctions of each. (UCS110, UCS140)
  • Make determinations as to type of power problems and process the necessary corrective actions. (UCS110, UCS140)
  • Describe different rate schedules and calculate rates. (UCS120)
  • Perform payment, deposit and credit operations. (UCS120, UCS140)
  • Identify information and deposit requirements for establishing new accounts. (UCS130)
  • Make service need determinations and process. (UCS130, UCS135, UCS140)
  • Assess customer needs and take appropriate action. (UCS130, UCS140)
  • Establish new customer accounts. (UCS135, UCS140)
  • OR
  • Explain the role of an energy provider. (UCS105, UCS122, UCS124, UCS126)
  • Utilize the computer system to access customer information, and the automatic call distributor system. (UCS105, UCS122, UCS124, UCS126, UCS134)
  • Establish new customer accounts, determine deposit requirements, calculate deposit amounts, and determine service line status. (UCS122, UCS124, UCS126)
  • Explain the metering process and demonstrate ability to read meters. (UCS122, UCS124, UCS134)
  • Calculate bills using various service plans. (UCS122, UCS134)
  • Create a shut-off order and a credit agreement for a delinquent account. (UCS124, UCS134)
  • Enroll customers into various service plans. (UCS126)
  • Perform various customer service orders including shut-off orders, trouble and outage orders, billing service adjustments, and payment methods. (UCS128)
  • Differentiate between types of emergency response drills and zones. (UCS128)
  • Analyze high bill accounts. (UCS134)
  • Determine energy usage and energy saving tips. (UCS134)

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.