Maricopa Emergency Management System Alert

Water Services: Customer Service

Attention: This program is offered through an educational partnership. Employment by the partnership organization is required for admission. If you are interested in a career with this employer, click here for current job opportunities.

This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Water Services: Customer Service program is designed to provide students with the training needed for employment in the water services irrigation industry. Students will specialize in either Water Account Services or Water Delivery Systems. Students in Account Services will focus on water rights, account management, processing and troubleshooting orders. Students in Water Delivery Systems will focus on scheduling, delivery processes, controls, measurements, and maps. Both specializations will emphasize organizational customer service standards and skills, and water delivery systems.

Details

Details iconImportant information you’ll need when applying for admission:
Field of Interest: 
Business, Entrepreneurialism, and Management
Type: 
Certificate
Academic Plan Code: 
5823N
Total credits required: 
10
Effective term: 
Summer 2022
Admission criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Academic Plan: 
Water Services: Customer Service (CER)
Notes

This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better for all courses within the program.

Required courses
Course #Course TitleCredits
Credits:10
Specialization 1: Account Services – 10 credits
UCS115Introduction to Water Customer Services2
UCS116Water Services Accounts I2
UCS117Water Services Accounts II2
UCS118Water Customer Services Procedures I2
UCS119Water Customer Services Procedures II2
 
OR
 
Specialization 2: Water Delivery – 10 credits
UCS180Introduction to Water Delivery Customer Service3
UCS182Water Delivery Management2
UCS184Water Delivery Operations2
UCS186Water Delivery Measurements2
UCS188Water Delivery Operations Lab1
Competencies
  • Explain water rights. (UCS115)
  • Differentiate between water delivery systems. (UCS115)
  • Describe types of information found in customer accounts. (UCS115, UCS116)
  • Compare and contrast types of water orders. (UCS115, UCS116)
  • Interpret water schedules. (UCS115, UCS118)
  • Use an irrigation mapping system. (UCS115, UCS118)
  • Explain rules for handling Supplemental Supply Program (SSP) water. (UCS116)
  • Demonstrate procedures for managing customer accounts. (UCS116, UCS117, UCS118, UCS119)
  • Explain procedures for handling accounts related to property sales. (UCS117)
  • Demonstrate procedures for handling special situations and problem calls. (UCS117, UCS118, UCS119)
  • Complete typical irrigation calls. (UCS118, UCS119)
  • Demonstrate procedures for completing billing and payment account procedures. (UCS119)
  • OR
  • Compare and contrast various agricultural and residential water delivery systems and processes. (UCS180, UCS182, UCS184, UCS186, UCS188)
  • Compare and contrast types of water orders. (UCS182, UCS184, UCS188)
  • Use controls and maps to complete irrigation procedures. (UCS180, UCS182, UCS184, UCS186, UCS188)
  • Complete irrigation water delivery measurement procedures. (UCS180, UCS182, UCS184, UCS186, UCS188)
  • Demonstrate safety expectations with regard to public, workers, system assets and equipment. (UCS180, UCS182, UCS184, UCS186, UCS188)
  • Manage water delivery issues. (UCS180, UCS182, UCS184, UCS186, UCS188)
  • Describe and demonstrate characteristics of accountability, professionalism, and effective customer service. (UCS180, UCS182, UCS184, UCS186, UCS188)

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.