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Water Services: Customer Service

Attention: This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Water Services: Customer Service program is designed to provide students with the training needed for employment in the water services irrigation industry. Topics covered in the curriculum include water rights, delivery systems and schedules in addition to water orders. An emphasis is placed on account management procedures as well as troubleshooting.

Details

Details iconImportant information you’ll need when applying for admission:
Field of Interest: 
Business, Entrepreneurialism, and Management
Type: 
Certificate
Academic Plan Code: 
5823N
Total credits required: 
10
Effective term: 
2020 Fall
Award notes

This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better for all courses within the program.

Admission criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Academic Plan: 
Water Services: Customer Service (CER)
Required courses
Course #Course TitleCredits
Credits:10
UCS115Introduction to Water Customer Services2
UCS116Water Services Accounts I2
UCS117Water Services Accounts II2
UCS118Water Customer Services Procedures I2
UCS119Water Customer Services Procedures II2
Competencies
  • Explain water rights. (UCS115)
  • Differentiate between water delivery systems. (UCS115)
  • Describe types of information found in customer accounts. (UCS115, UCS116)
  • Compare and contrast types of water orders. (UCS115, UCS116)
  • Interpret water schedules. (UCS115, UCS118)
  • Use an irrigation mapping system. (UCS115, UCS118)
  • Explain rules for handling Supplemental Supply Program (SSP) water. (UCS116)
  • Demonstrate procedures for managing customer accounts. (UCS116, UCS117, UCS118, UCS119)
  • Explain procedures for handling accounts related to property sales. (UCS117)
  • Demonstrate procedures for handling special situations and problem calls. (UCS117, UCS118, UCS119)
  • Complete typical irrigation calls. (UCS118, UCS119)
  • Demonstrate procedures for completing billing and payment account procedures. (UCS119)

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.