Maricopa Emergency Management System Alert

Web Hosting: Customer Service

Attention: This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Web Hosting: Customer Service is designed to provide students with the training required for providing customer services in the various areas of web hosting. The specialization will focus on either Inbound Account Support, Inbound Sales Productivity, or Hosting Support with an opportunity for demonstration of effective customer service.

Details

Details iconImportant information you’ll need when applying for admission:
Field of Interest: 
Business, Entrepreneurialism, and Management
Type: 
Certificate
Academic Plan Code: 
5268N
Total credits required: 
6
Effective term: 
Spring 2022
Admission criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Academic Plan: 
Web Hosting: Customer Service (CER)
Notes

This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better for all courses required within the program.

Required courses
Course #Course TitleCredits
Credits:6
Specialization 1: Inbound Account Support - 6 Credits
CSR175Web Hosting Account Customer Service1
CSR176Customer Product Service Management for Web Hosting/Domain Registrar3
CSR197Customer Service Representative Business Practices2
 
OR
 
Specialization 2: Inbound Sales Productivity - 6 Credits
CSR171Customer Representative Web Design Products and Services2
CSR172Customer Representative Web Service Sales2
CSR197Customer Service Representative Business Practices2
 
OR
 
Specialization 3: Hosting Support - 6 Credits
CSR173Customer Service for Web Hosting2
CSR174Hosting Product Support Customer Service2
CSR197Customer Service Representative Business Practices2
Competencies
  • Compare and contrast various web hosting products and services. (CSR171, CSR173, CSR174, CSR176)
  • Complete support services. (CSR171, CSR173, CSR174, CSR176)
  • Employ effective integration of customer and technology services. (CSR171, CSR173, CSR175, CSR176, CSR197)
  • Review account service and sales procedures. (CSR172, CSR173, CSR175)
  • Demonstrate effective customer service and professional interaction. (CSR197)

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.