Maricopa Emergency Management System Alert

Rio will host extended hours of operations now through Sept. 2. We are available to assist with enrollment and financial aid Monday through Friday, 8 a.m. to 6 p.m. (Financial Aid will close at 5 p.m. on Fridays.) Contact us!

FAQs: Technology Helpdesk

Rio Salado's Technology Helpdesk can help you work through any technological barriers that arise during your online experience. Review the commonly asked questions below to troubleshoot your problem. Contact the contact the Technology Helpdesk at 480-517-8600 If you don't see your particular issue or if you need more help.

To test whether you have an internet connection, visit other sites such as yahoo.com or microsoft.com. If you are able to access those or other pages, but not the Rio Salado homepage, call the Helpdesk at 480-517-8600.

Student email addresses are as follows:

  1. Click the email button at the top, right-hand corner of any RioLearn page.
  2. Click the New button at the top of the page.
  3. Enter your recipient's email address in the To: field.
  4. Enter  your message and subject line.
  5. Click Send at the top of the page.
  1. Click the email link at the top, right-hand corner of any RioLearn page.
  2. To create a new message, click New at the top of the screen.
  3. Click Attachments.
  4. Click Browse to locate the document.
  5. Click Open and then click Attach.
  6. Enter your recipient's email address in the To: field.
  7. Enter your message and subject line.
  8. Click Send at the top of the page.

Click the course name on your My Site page. On the course section homepage, click your instructor's name listed in the Email Your Instructor box. This automatically populates an email to your instructor.

If you have not received a reply from your instructor in a few days:

  • Ensure that you are checking your email account through RioLearn -- not your personal account.
  • Check to see if you received a message from mailer-daemon, indicating that your message was never sent due to an incorrect email address.
  • Call the Helpdesk at 480-517-8600 and we can connect you with the Instructional Helpdesk to contact the instructor on your behalf.

You can click the link and RealPlayer automatically plays the file or you can right-click on the link and choose Save link as or Save target as (depending on your browser). After it downloads, you can play it directly from your computer.

Only your instructor can grant an extension for the class.

You can request an extension online through RioLearn:

  • Click the course name on your My Site page.
  • On course section homepage, click the Request A Change link in the Assessments Due Dates box.
  • Complete the form and then click Submit. You should receive a response from the instructor as an alert on your My Site page within a few days.

Extensions are granted or denied based on the discretion of the instructor.

If you can't open .pdf (PDF) files, download the free, newest Adobe Acrobat Reader from adobe.com. For help with a download or installation, call the Helpdesk at 480-517-8600.