• Current Stats
  • Last 30 Days
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    Current Alarm Settings Table

    Levels

    		 Waiting (Calls in the Queue) ETA (Estimated Time to Answer-SEC) LWC (Longest Waiting call-SEC) RECOV (recovered) ABAND (Abandoned)
    Low 3 60 60 5 5
    Medium 5 90 120 10 10
    High 10 120 240 20 15
     

    Other Information
    No The system number associated with this split
    Night The current status for the Night mode condition of the split
    Name This is the name of the Split in the System
    AGENTS Total number of Agents current logged into the system
    ON CALL Total Number of Agents currently on an actual call
    READY Total number of Agents ready to receive calls
    WORK Total number of Agents logged in but no taking calls
    BREAK Total number of Agents logged in but on a break
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