Former Student, Now Employee, Recognized for Serving Adult Learners
By Mira Radovich, Senior Contributing Writer
Rio Salado College alum and current staff member Veronica Gutierrez received the Arizona Association for Lifelong Learning (AALL) Support Staff of the Year award on Saturday, Sept. 19, during the Arizona Department of Education Adult Education Institute in Phoenix.
The award recognizes employees who contribute significantly to improving services for students.
Gutierrez serves as a senior administrative specialist at Rio Salado’s location in Surprise. Her connection to the college began when she was a student in Rio’s Adult Education program.
After completing her high school equivalency diploma, Gutierrez began working at Rio Salado in a part-time support role while continuing her education. That firsthand experience gives Gutierrez a perspective she brings to every interaction with students.
Her award nomination, written by her supervisors and college administration, highlighted the unique perspective she brings to her role:
“As a former adult education student who experienced the program’s impact firsthand, Veronica brings a unique perspective to her role, making her an incredible student advocate. Her commitment to delivering exceptional customer service sets a gold standard.”
The nomination also recognized Gutierrez for stepping up during a recent college success course pilot, when she helped train front-desk staff through rapidly changing procedures. She also supports students beyond their academic needs by helping coordinate the student lounge's basic needs and supply area.
Gutierrez’s journey reflects the many paths students can take through Rio Salado College — from earning a high school equivalency diploma to pursuing a college degree and eventually helping other learners achieve their own goals.
Elizabeth “E” Cole, associate dean in Rio Salado’s Community Development division, said Gutierrez’s ability to connect with students makes a meaningful difference.
“Veronica exemplifies what it truly means to meet learners exactly where they are on their educational journey,” Cole said. “Having walked in our students' shoes herself, she approaches every interaction with deep empathy, meeting each person with the respect, dignity, and tailored support they deserve.”