Business Technology: Customer Service
Attention: This program is offered through an educational partnership. Employment by the partnership organization is required for admission. If you are interested in a career with this employer, click here for current job opportunities.
This award is not eligible for Financial Aid
The Certificate of Completion (CCL) in Business Technology: Customer Service program is designed to provide students with the training required for enhancing customer service through use of business technology in the workplace. Courses will cover foundational business technology, Customer Relationship Management and Business Intelligence as well as sales and marketing strategies for the customer service representative. An opportunity for skills application is provided.
Details
Field of Interest
Business, Entrepreneurialism and Management
Academic Plan Code
5250N
Total credits required
6
Catalog Year
2022 - 2023
What You'll Learn
- Compare and contrast customer service technology systems and software.
- Explain benefits of Customer Relationship Management
- Describe effective integration of customer service and technology.
- Review sales and marketing strategies for the customer service representative.
- Compare and contrast organizational structure.
- Demonstrate effective customer service strategies.
Standard Occupational Classification
Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives
Official Curriculum Documentation
View catalog page
Catalog page: https://riosalado.catalog.maricopa.edu/programs/5250N-RSC06
Disclaimer
This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses in the program.
All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.