Debt Resolution: Customer Service


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This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Debt Resolution: Customer Service program is designed to provide students with the training required for employment in the debt settlement industry. Courses will cover an introduction to debt settlement, account procedures, and customer service, with an opportunity for skills application.


Field of Interest
Business, Entrepreneurialism, and Management
Degree Type
Certificate of Completion (CCL)
Academic Plan
Debt Resolution: Customer Service (CER)
Academic Plan Code
Total credits required
Effective Term
Fall 2020
Admissions criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.


This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses within the program.

What You'll Learn
  • Identify roles and responsibilities of the debt settlement customer service representative. (CSI154, CSI155, CSI164, CSI166)
  • Demonstrate effective communication and problem-solving skills. (CSI154, CSI155, CSI164, CSI166)
  • Use debt settlement terminology. (CSI154, CSI155, CSI164, CSI166)
  • Review account resources and legal services available to clients. (CSI154, CSI164, CSI166)
  • Observe Fair Debt Collection Practices Act (FDCPA) rules. (CSI154, CSI164, CSI166)
  • Respond to client inquiries. (CSI164, CSI166)
  • Complete account procedures. (CSI164, CSI166)
  • Navigate client accounts. (CSI166)
  • Demonstrate account negotiations procedures. (CSI166)
Required courses
Course #Course TitleCredits
CSI154Introduction to Debt Settlement2
CSI155Customer Service for Debt Settlement3
CSI164Debt Resolution Account Procedures3
CSI166Debt Settlement Services2

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.

Read the official description