Debt Resolution: Member Services
This award is not eligible for Financial Aid
The Certificate of Completion (CCL) in Debt Resolution: Member Services program is designed to provide students with the training required for employment in the debt settlement industry. Courses will cover an introduction to debt resolution, account procedures, and customer service, with an opportunity for skills application.
Details
Field of Interest
Business, Entrepreneurialism and Management
Academic Plan Code
5926N
Total credits required
8
Catalog Year
2026 - 2027
What You'll Learn
- Identify roles and responsibilities of the debt settlement customer service representative.
- Demonstrate effective communication and problem-solving skills.
- Use debt settlement terminology.
- Review account resources and legal services available to members.
- Observe Fair Debt Collection Practices Act
- Respond to member inquiries.
- Complete account procedures.
- Navigate member accounts.
- Demonstrate account negotiations procedures.
Standard Occupational Classification
Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives
Official Curriculum Documentation
View catalog page
Catalog page: https://riosalado.catalog.maricopa.edu/programs/5926N-RSC06
Disclaimer
This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses in the program.
All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.