Insurance: Customer Service
Attention: This program is offered through an educational partnership. Employment by the partnership organization is required for admission. If you are interested in a career with this employer, click here for current job opportunities.
This award is not eligible for Financial Aid
The Certificate of Completion (CCL) in Insurance: Customer Service program is designed to provide students with the knowledge and skills to meet basic job requirements in insurance customer service programs. The courses will cover various personal insurance operations, including account research, payments, and quotes in addition to guidelines and procedures for handling commercial property policies. Principles of insurance, regulations, and service culture objectives and standards will be emphasized.
Details
Field of Interest
Business, Entrepreneurialism and Management
Academic Plan Code
5210N
Total credits required
16
Catalog Year
2020 - 2021
What You'll Learn
- Access appropriate systems and screens for researching and completing customer requests.
- Use appropriate insurance terminology.
- Use system tools to rate a driver.
- Process internal and external correspondence inquiries.
- Complete customer service solutions processes.
- Determine customer need.
- Demonstrate service culture objectives and standards.
- Differentiate between types of personal and commercial property.
- Explain exclusions and endorsements.
- Differentiate between various types of coverages.
- Explain principles of insurance, contracts and the role of regulation in the insurance industry.
- Review procedures for rating a policy.
- Use state specific guidelines and procedures.
- Complete fire policy transactions.
Standard Occupational Classification
Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives
Official Curriculum Documentation
View catalog page
Catalog page: https://riosalado.catalog.maricopa.edu/programs/5210N-RSC06
Disclaimer
This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses in the program.
All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.