Loan Consolidation: Customer Service


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This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Loan Consolidation: Customer Service program is designed to provide students with the training required for employment in the debt settlement/loan consolidation industry. Courses will cover an introduction to debt settlement/loan consolidation, account procedures, and customer service, with an opportunity for skills application.


Field of Interest
Business, Entrepreneurialism, and Management
Degree Type
Certificate of Completion (CCL)
Academic Plan
Loan Consolidation: Customer Service (CER)
Academic Plan Code
Total credits required
Effective Term
Spring 2022
Admissions criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.


This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses within the program.

What You'll Learn
  • Identify roles and responsibilities of the loan consolidation customer service representative. (CSI154, CSI182, CSI184, CSI202)
  • Demonstrate effective communication and problem-solving skills. (CSI154, CSI182, CSI184, CSI202)
  • Use debt settlement/loan consolidation terminology. (CSI154, CSI182, CSI184, CSI202)
  • Review account resources and legal services available to clients. (CSI154, CSI182, CSI202)
  • Observe Fair Debt Collection Practices Act (FDCPA) rules. (CSI154, CSI202)
  • Navigate client accounts. (CSI182, CSI184, CSI202)
  • Respond to client inquiries. (CSI184, CSI202)
  • Complete account procedures. (CSI184, CSI202)
Required courses
Course #Course TitleCredits
CSI154Introduction to Debt Settlement2
CSI182Introduction to Loan Consolidation2
CSI184Loan Consolidation Procedures3
CSI182Introduction to Loan Consolidation2
CSI202Debt Settlement Loan Servicing4

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.

Read the official description