Loan Consolidation: Customer Service

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This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Loan Consolidation: Member Service program is designed to provide students with the training required for employment in the debt resolution industry. Courses will cover debt resolution options for consumers, loan consolidation processes, and procedures for servicing member accounts, with an opportunity for skills application.

Details

Field of Interest
Business, Entrepreneurialism and Management
Degree Type
Certificate of Completion (CCL)
Academic Plan
Loan Consolidation: Customer Service (CER)
Academic Plan Code
5254N
Total credits required
7
Catalog Year
2025-2026
Effective Term
Spring 2026
Admission criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Notes

This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses within the program.

What You'll Learn
  • Identify roles and responsibilities of the loan consolidation customer member service representative.
  • Demonstrate effective communication and problem-solving skills.
  • Use debt resolution/loan consolidation terminology.
  • Review account resources and legal services available to members clients.
  • Observe Fair Debt Collection Practices Act (FDCPA) rules.
  • Navigate member accounts.
  • Respond to member inquiries.
  • Complete account procedures.
Required Courses
Course # Course Title Credits
Credits: 7
CSI154 Introduction to Debt Resolution (2) AND
CSI182 Introduction to Loan Consolidation (2) AND
CSI184 Loan Consolidation Procedures (3)
OR
CSI154 Introduction to Debt Resolution (2) AND
CSI182 Introduction to Loan Consolidation (2) AND
CSI202 Debt Resolution Loan Servicing (3) 7

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.

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