Pharmacy Prescription Benefits: Customer Service
This award is not eligible for Financial Aid
The Certificate of Completion (CCL) in Pharmacy Prescription Benefits: Customer Service program is designed to provide students with the training needed for employment in the retail pharmacy industry. Topics covered in the curriculum include pharmacy benefit plans, billing and payment processes, and account management procedures. An emphasis is placed on ensuring procedures for handling pharmacy prescription orders are complete while providing empathetic customer care.
Details
Field of Interest
Business, Entrepreneurialism and Management
Academic Plan Code
5822N
Total credits required
8
Catalog Year
2024 - 2025
What You'll Learn
- Summarize advantages of the pharmacy prescription benefits program and the services the department offers.
- Describe state and federal laws governing controlled substances.
- Explain the Health Insurance Portability and Accountability Act
- Demonstrate customer care responsibilities including procedures for completing in-store and mail-in pharmacy orders.
- Determine the needs of callers from diverse backgrounds.
- Determine member eligibility status and account drug coverage.
- Maintain customer accounts.
- Complete processes for billing and payment inquiries.
- Complete prior authorizations and specialty order procedures.
Standard Occupational Classification
Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives
Official Curriculum Documentation
View catalog page
Catalog page: https://riosalado.catalog.maricopa.edu/programs/5822N-RSC06
Disclaimer
This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses in the program.
All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.