Pharmacy Prescription Benefits: Customer Service
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The Certificate of Completion (CCL) in Pharmacy Prescription Benefits: Customer Service program is designed to provide students with the training needed for employment in the retail pharmacy industry. Topics covered in the curriculum include pharmacy benefit plans, billing and payment processes, and account management procedures. An emphasis is placed on ensuring procedures for handling pharmacy prescription orders are complete while providing empathetic customer care.
Details
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.
This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses within the program.
- Summarize advantages of the pharmacy prescription benefits program and the services the department offers. (CSR139)
- Describe state and federal laws governing controlled substances. (CSR139)
- Explain the Health Insurance Portability and Accountability Act (HIPAA) regarding protected health information and its importance to ensuring member confidentiality. (CSR139, CSR155)
- Demonstrate customer care responsibilities including procedures for completing in-store and mail-in pharmacy orders. (CSR139, CSR155, CSR157)
- Determine the needs of callers from diverse backgrounds. (CSR139, CSR155, CSR157)
- Determine member eligibility status and account drug coverage. (CSR139, CSR155, CSR157)
- Maintain customer accounts. (CSR155, CSR157)
- Complete processes for billing and payment inquiries. (CSR155, CSR157)
- Complete prior authorizations and specialty order procedures. (CSR157)
Course # | Course Title | Credits |
---|---|---|
Credits: | 8 | |
CSR139 | Introduction to Pharmacy Prescription Benefits Customer Care | 3 |
CSR155 | Pharmacy Prescription Benefit Plans | 3 |
CSR157 | Pharmacy Prescription Procedures | 2 |
At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.
Read the official description