Prescription Prior Authorization: Customer Service


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This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Prescription Prior Authorization: Customer Service program is designed to provide students with the training required for employment in the federal prescription healthcare field. Courses will cover prior authorization procedures and systems for federal employees, including account procedures, eligibility, and claims in addition to authorizations and change in therapy procedures.


Field of Interest
Business, Entrepreneurialism, and Management
Degree Type
Certificate of Completion (CCL)
Academic Plan
Prescription Prior Authorization: Customer Service (CER)
Academic Plan Code
Total credits required
Effective Term
Spring 2022
Admissions criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.


This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses within the program.

What You'll Learn
  • Describe Clinical Authorization System (CAS) organization. (CSR144)
  • Compare and contrast federal prior authorization programs and systems. (CSR144, CSR145, CSR146)
  • Demonstrate account procedures. (CSR144, CSR145, CSR146)
  • Verify program eligibility. (CSR144, CSR145, CSR146)
  • Manage Federal Employee Program (FEP) drug benefits. (CSR144, CSR145, CSR146)
  • Summarize claims processing and adjudication. (CSR145)
  • Review change in therapy procedures. (CSR146)
Required courses
Course #Course TitleCredits
CSR144Prior Authorization Programs and Systems2
CSR145Prescription Prior Authorization I3
CSR146Prescription Prior Authorization II3

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.

Read the official description