Water Utility Operations: Account Services and Delivery Management

This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Water Utility Operations: Account Services and Delivery Management program is designed to provide students with the training needed for employment in the water services irrigation industry. Students will specialize in either Water Account Services or Water Delivery Systems. Students in Account Services will focus on water rights, account management, processing, and troubleshooting orders. Students in Water Delivery Systems will focus on scheduling, delivery processes, controls, measurements, and maps. Both specializations will emphasize organizational customer service standards and skills and water delivery systems.

Details

Field of Interest
Business, Entrepreneurialism and Management
Academic Plan Code
5823N
Total credits required
10
Catalog Year
2025 - 2026
What You'll Learn
  1. Explain water rights.
  2. Differentiate between water delivery systems.
  3. Describe types of information found in customer accounts.
  4. Compare and contrast types of water orders.
  5. Interpret water schedules.
  6. Use an irrigation mapping system.
  7. Explain rules for handling Supplemental Supply Program
  8. Demonstrate procedures for managing customer accounts.
  9. Explain procedures for handling accounts related to property sales.
  10. Demonstrate procedures for handling special situations and problem calls.
  11. Complete typical irrigation calls.
  12. Demonstrate procedures for completing billing and payment account procedures.
  13. Compare and contrast various agricultural and residential water delivery systems and processes.
  14. Compare and contrast types of water orders.
  15. Use controls and maps to complete irrigation procedures.
  16. Complete irrigation water delivery measurement procedures.
  17. Demonstrate safety expectations with regard to public, workers, system assets and equipment.
  18. Manage water delivery issues.
  19. Describe and demonstrate characteristics of accountability, professionalism, and effective customer service.
Standard Occupational Classification

Upon completion of this certificate, students may pursue a career as: 43-4051 Customer Service Representatives 43-1011 First-Line Supervisors of Office and Administrative Support Workers 51-1011 First-Line Supervisors of Production and Operating Workers 43-2099 Communications Equipment Operators, All Other 51-8031 Water and Wastewater Treatment Plant and System Operators

Official Curriculum Documentation
View catalog page
Catalog page: https://riosalado.catalog.maricopa.edu/programs/5823N-RSC06
Disclaimer

This program is not eligible for Title IV Federal Financial Aid.

Students must earn a grade of C or better in all courses in the program.

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.

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