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TQM101 (3 Credits)
Examines the nature of quality customer service and the attitudes, knowledge, and skill needed to work effectively in a quality customer service environment. Foundation skills for quality customer services are taught, applied, and practiced. Prerequisites: None.
- Term
- Fall 2026
- Weeks
- 8,14
- Delivery
- Online
- Designations
- None
- Next Start
- 9/28
TQM230 (2 Credits)
Theory and practice of how team members and team leaders use listening, negotiating and interpersonal skills for the enhancement of team process. Included are concepts of team development and team problem-solving techniques. Prerequisites: None.
- Term
- Fall 2026
- Weeks
- 8,10
- Delivery
- Online
- Designations
- None
- Next Start
- 9/28