Airline Operations

CCL in Organizational Leadership.

1. Create and use effective oral, written, and visual business communication skills.
2. Critically evaluate the alternatives faced in business decision making to select the most effective and efficient solution.
3. Recognize ethical, legal, and global dimensions in business practice and how business integrates social responsibility into operations/decision making.
4. Research, locate, and evaluate business information in order to support evidence-based decisions.
5. Use team collaboration to solve business problems.
6. Apply current technology to specific business tasks.
7. Describe and evaluate organizational structures and the functions of planning, organizing, leading, and controlling in a business setting.

OR

CCL in Quality Customer Service.

1. Assess various situations including procedures, policies, customer needs, and concerns to take the appropriate actions.
2. Collaborate with diverse individuals and groups in a culturally responsive manner to achieve common goals.
3. Utilize effective communication skills with diverse populations to build trust and rapport in varied settings.
4. Demonstrate effective self-management skills relative to time management, interpersonal relationships, and professional ethics.

AND

CCL in Airline Operations: Reservations and Ticketing Services.

1. Summarize reservations and ticketing procedures.
2. Use a computerized reservations system.
3. Summarize procedures for handling special requests and seat assignments.
4. Explain various fare rules and procedures for pricing and selling fares.
5. Create, price and change itineraries/flights for airline passengers.
6. Use various booking codes.
7. Demonstrate ability to complete and retrieve a Passenger Name Record (PNR).
8. Summarize privacy act and procedures on when to release passenger information.