Emergency Communications


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This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Emergency Communications is designed to provide students with the training required for employment in the emergency communications industry. Courses will cover an introduction to computer aided dispatch, emergency call basics, and emergency communications personnel responsibilities in addition to an introduction to and use of the Incident Command System. Also covers the National Incident Management System (NIMS), 911 policies and procedures and Critical Incident Stress Management (CISM).


Field of Interest
Behavioral Science and Human Services
Degree Type
Certificate of Completion (CCL)
Academic Plan
Emergency Communications (CER)
Academic Plan Code
Total credits required
Effective Term
Fall 2020
Admissions criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.


This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses within the program.

What You'll Learn
  • Explain basic dispatch protocol and functions. (LET180, LET181)
  • Demonstrate communications procedures for high risk environments. (LET180, LET181, LET182)
  • Demonstrate Incident Command System (ICS) responsibilities and implementation procedures. (LET180, LET181, LET182, LET185)
  • Demonstrate emergency communications procedures. (LET182, LET185)
  • Use radio dispatch cards and codes. (LET182, LET185, LET186)
  • Compare various location systems. (LET184)
  • Assess emergency call information. (LET184, LET185, LET186)
  • Use department phonetic alphabet, common terms, and abbreviations. (LET184, LET185, LET186)
  • Explain the role of the National Incident Management System (NIMS). (LET185)
  • Summarize online crime reporting website procedures for access and reporting. (LET185)
  • Complete alarm calls. (LET185)
  • Explain Computer Aided Dispatch (CAD) reporting requirements. (LET185)
  • Demonstrate procedures for managing specific emergency situations. (LET185, LET186)
  • Compare Critical Incident Stress Management (CISM) resources. (LET186)
Required courses
Course #Course TitleCredits
LET180Introduction to Computer Aided Dispatch2
LET181Emergency Communications Personnel2
LET182Emergency Communications Procedures3
LET184Introduction to 911 Call Basics3
LET185911 Policies and Procedures3
LET186Specialized 911 Call Procedures3

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.

Read the official description