Broadband Telecommunications
Offcanvas
Some text as placeholder. In real life you can have the elements you have chosen. Like, text, images, lists, etc.
Attention: This program is offered through an educational partnership. Employment by the partnership organization is required for admission. If you are interested in a career with this employer, click here for current job opportunities.
The Associate in Applied Science (AAS) in Broadband Telecommunications program is designed to provide students with the training required for employment in the broadband telecommunications industry. The program covers telecommunications issues and procedures in the areas of account services, technical support services, and field operations. Courses focus on customer interaction and technical operations in the various areas of telecommunications including telephone, television, and high-speed internet.
Details
Field of Interest
Business, Entrepreneurialism, and Management
Degree Type
Associate of Applied Science (AAS)
Academic Plan
Broadband Telecommunications (DEG)
Academic Plan Code
3115
Total credits required
61-63
Effective Term
Spring 2023
Admissions criteria
Specializations 2 and 3 are offered through an educational partnership. Employment by the partnership organization is required for admission.
Notes
Students must earn a grade of C or better for all courses within the program.
This program offers 3 different specializations. Specialization 1 is available for students currently not employed through an educational partnership. Specializations 2 and 3 are offered through an educational partnership.
What You'll Learn
- Apply relevant knowledge, skills, and habits of mind to seek career opportunities in the field. (FYE101, FYE103)
- Specialization 1: Broadband Telecommunications: Premise Installation
- Complete cable digital video signal reception establishment procedures. (TLT143, TLT144)
- Practice installation procedures for Community Antenna Television (CATV) service. (TLT143, TLT144)
- Explain basic CATV system operation information. (TLT143, TLT144)
- Demonstrate procedures for completing high speed internet installation and networking. (TLT162)
- Summarize various high speed internet products and services. (TLT162, TLT163)
- Assess common high speed internet problems and procedures. (TLT163)
- Specialization 2: Broadband Telecommunications: Customer Accounts
- Create and modify a customer`s digital telephone service. (CSR215, CSR225)
- Practice various customer service communication techniques. (CSR215, CSR225, CSR226, TLT154)
- Summarize various telecommunications services including credit checks, deposit collection, Internet connections and digital television upgrades. (CSR215, CSR225, TLT154)
- Input data into a digital telecommunication database. (CSR225, CSR228)
- Summarize procedures for navigating a digital telecommunication database. (CSR225, CSR228, TLT154)
- Log-on to a computer workstation and manage computer files and folders. (CSR225, CSR228, TLT154)
- Summarize the advantages and disadvantages of various Internet connection types and phone service types. (CSR225)
- Describe various industry packages and plans. (TLT154)
- AND
- Demonstrate skills and behaviors necessary for successful and effective completion of inbound sales and retention calls. (CSR220)
- Summarize billing procedures, collection policies, direct deposit procedures and credit policies to customers. (CSR224)
- Apply payments and service adjustments to a customer`s account. (CSR224)
- Compare and contrast video, internet, and telephone services. (TLT152)
- Review advantages and disadvantages of telecommunications product types and various features associated with each service. (TLT152)
- OR
- Schedule home repair visits for various digital telecommunication services. (TLT155, TLT160)
- Explain use of telephony, video, and high-speed internet features. (TLT155, TLT160, TLT163)
- Resolve various digital service interruptions for customers. (TLT155, TLT160, TLT163)
- Use a digital telecommunications database. (TLT155, TLT160, TLT163)
- Troubleshoot various telecommunication service issues. (TLT155, TLT160, TLT163)
- Identify and correct various telecommunication service reception problems. (TLT160, TLT163)
- Specialization 3: Broadband Telecommunications: Field Operations
- Explain drop connection procedures. (TLT142, TLT144)
- Complete customer cable digital video signal reception establishment procedures. (TLT142, TLT143, TLT144)
- Practice planning and installation procedures for Community Antenna Television (CATV) service to a customer address. (TLT142, TLT143, TLT144)
- Explain basic CATV system operation information. (TLT142, TLT143, TLT144)
- Demonstrate procedures for completing telephone network installation procedures. (TLT149)
- Explain component connection and basic electronics principles. (TLT149)
- Summarize various high speed internet products and services. (TLT162, TLT163)
- Demonstrate procedures for completing high speed internet installation and networking. (TLT162)
- Demonstrate navigation of operating systems and troubleshooting common problems and procedures. (TLT163)
| Course # | Course Title | Credits |
|---|---|---|
| Credits: | 10-16 | |
| FYE101 | Introduction to College, Career and Personal Success (1) OR | |
| FYE103 | Exploration of College, Career and Personal Success (3) | 1-3 |
| Â | ||
| Students must choose one of the following Specializations: | ||
| Â | ||
| Specialization 1: Broadband Telecommunications: Premise Installation | ||
| TLT143 | Digital Video Systems | 2 |
| TLT144 | Drop Planning and Maintenance | 2 |
| TLT162 | High Speed Internet/Networking | 3 |
| TLT163 | High Speed Internet Technical Training | 2 |
| Â | ||
| Specialization 2: Broadband Telecommunications: Customer Accounts | ||
| CSR215 | Digital Telephone Customer Service | 1 |
| CSR225 | Digital Telecommunications Customer Service | 2 |
| CSR226 | Digital Telecommunications Customer Interaction | 1 |
| CSR228 | Telecommunications Database Navigation | 1 |
| TLT154 | Technical Support Representative Foundations | 2 |
| AND | ||
| CSR220 | Sales and Retention (2) AND | |
| CSR224 | Communications Industry Billing Practices (1) AND | |
| TLT152 | Telecommunications Product Knowledge (2) | |
| OR | ||
| TLT155 | Technical Support Representative Telephony (2) AND | |
| TLT160 | Video Technical Training (2) AND | |
| TLT163 | High Speed Internet Technical Training (2) | 5-6 |
| Â | ||
| Note: Completion of the above courses fulfills the requirements of the CCL in Broadband Telecommunications (CCL/5199N) | ||
| Â | ||
| Specialization 3: Broadband Telecommunications: Field Operations | ||
| TLT142 | Drop Connections | 1 |
| TLT143 | Digital Video Systems | 2 |
| TLT144 | Drop Planning and Maintenance | 2 |
| TLT149 | Digital Phone Network Installation | 2 |
| TLT162 | High Speed Internet/Networking | 3 |
| TLT163 | High Speed Internet Technical Training | 2 |
| Â | ||
| Note: Completion of the above courses fulfills the requirements of the CCL in Broadband Telecommunications: Field Operations (CCL/5641N) | ||
| Course # | Course Title | Credits |
|---|---|---|
| Credits: | 22-29 | |
| Students must choose 22-29 industry/job specific elective credits from the list of Restricted Elective below. These industry/job specific credits must include a minimum of 9 credits with a common prefix. Courses cannot be used to satisfy both Restricted Electives and Required Courses. | ||
| Â | ||
| BPC+++++ | Any BPC Business-Personal Computers course | |
| BTO+++++ | Any BTO Business Technology for the Office course | |
| CIS+++++ | Any CIS Computer Information Systems course | |
| CSR+++++ | Any CSR Customer Service Representative course | |
| GBS+++++ | Any GBS General Business course | |
| MGT+++++ | Any MGT Management course | |
| PGR+++++ | Any PGR Professional Growth course | |
| TLT+++++ | Any TLT Telecommunications Technology course | |
| TQM+++++ | Any TQM Total Quality Management course | |
| General Education Requirement | Credits: 22-25 | |
| Â | ||
| General Education Core | Credits: 12-15 | |
| Â | ||
| First-Year Composition | Credits: 6 | |
| ENG101 | First-Year Composition (3) OR | |
| ENG107 | First-Year Composition for ESL (3) | |
| AND | ||
| ENG102 | First-Year Composition (3) OR | |
| ENG108 | First-Year Composition for ESL (3) OR | |
| ENG111 | Technical and Professional Writing (3) | 6 |
| Â | ||
| Oral Communication | Credits: 3 | |
| COM100 | Introduction to Human Communication (3) OR | |
| COM230 | Small Group Communication (3) | 3 |
| Â | ||
| Critical Reading | Credits: 0-3 | |
| CRE101 | College Critical Reading and Critical Thinking (3) OR | |
| Equivalent as indicated by assessment (0) | 0-3 | |
| Â | ||
| Mathematics | Credits: 3 | |
| MAT112 | Mathematical Concepts and Applications (3) OR | |
| Satisfactory completion of a higher level mathematics course. | 3 | |
| Â | ||
| General Education Distribution | Credits: 10 | |
| Â | ||
| Humanities and Fine Arts | Credits: 3 | |
| Any approved general education course in the Humanities, Arts and Design area. | 3 | |
| Â | ||
| Social and Behavioral Sciences | Credits: 3 | |
| Any approved general education course in the Social-Behavioral Sciences area. | 3 | |
| Â | ||
| Natural Sciences | Credits: 4 | |
| Any approved general education course in the Natural Sciences areas. | 4 | |
At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.
Read the official description