Broadband Telecommunications

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The Associate in Applied Science (AAS) in Broadband Telecommunications program is designed to provide students with the training required for employment in the broadband telecommunications industry. The program covers telecommunications issues and procedures in the areas of account services, technical support services, and field operations. Courses focus on customer interaction and technical operations in the various areas of telecommunications including telephone, television, and high-speed internet.

Details

Field of Interest
Business, Entrepreneurialism, and Management
Degree Type
Associate in Applied Science (AAS)
Academic Plan
Broadband Telecommunications (DEG)
Academic Plan Code
3115
Total credits required
61-63
Effective Term
Fall 2023
Admissions criteria

Specializations 2 and 3 are offered through an educational partnership. Employment by the partnership organization is required for admission.

Notes

Students must earn a grade of C or better in all courses within the program.

This program offers 3 different specializations. Specialization 1 is available for students currently not employed through an educational partnership. Specializations 2 and 3 are offered through an educational partnership.

What You'll Learn
  • Apply relevant knowledge, skills, and habits of mind to seek career opportunities in the field. (FYE101, FYE103)
  • Specialization 1: Broadband Telecommunications: Premise Installation
  • Complete cable digital video signal reception establishment procedures. (TLT143, TLT144)
  • Practice installation procedures for Community Antenna Television (CATV) service. (TLT143, TLT144)
  • Explain basic CATV system operation information. (TLT143, TLT144)
  • Demonstrate procedures for completing high speed internet installation and networking. (TLT162)
  • Summarize various high speed internet products and services. (TLT162, TLT163)
  • Assess common high speed internet problems and procedures. (TLT163)
  • Specialization 2: Broadband Telecommunications: Customer Accounts
  • Create and modify a customer`s digital telephone service. (CSR215, CSR225)
  • Practice various customer service communication techniques. (CSR215, CSR225, CSR226, TLT154)
  • Summarize various telecommunications services including credit checks, deposit collection, Internet connections and digital television upgrades. (CSR215, CSR225, TLT154)
  • Input data into a digital telecommunication database. (CSR225, CSR228)
  • Summarize procedures for navigating a digital telecommunication database. (CSR225, CSR228, TLT154)
  • Log-on to a computer workstation and manage computer files and folders. (CSR225, CSR228, TLT154)
  • Summarize the advantages and disadvantages of various Internet connection types and phone service types. (CSR225)
  • Describe various industry packages and plans. (TLT154)
  • AND
  • Demonstrate skills and behaviors necessary for successful and effective completion of inbound sales and retention calls. (CSR220)
  • Summarize billing procedures, collection policies, direct deposit procedures and credit policies to customers. (CSR224)
  • Apply payments and service adjustments to a customer`s account. (CSR224)
  • Compare and contrast video, internet, and telephone services. (TLT152)
  • Review advantages and disadvantages of telecommunications product types and various features associated with each service. (TLT152)
  • OR
  • Schedule home repair visits for various digital telecommunication services. (TLT155, TLT160)
  • Explain use of telephony, video, and high-speed internet features. (TLT155, TLT160, TLT163)
  • Resolve various digital service interruptions for customers. (TLT155, TLT160, TLT163)
  • Use a digital telecommunications database. (TLT155, TLT160, TLT163)
  • Troubleshoot various telecommunication service issues. (TLT155, TLT160, TLT163)
  • Identify and correct various telecommunication service reception problems. (TLT160, TLT163)
  • Specialization 3: Broadband Telecommunications: Field Operations
  • Explain drop connection procedures. (TLT142, TLT144)
  • Complete customer cable digital video signal reception establishment procedures. (TLT142, TLT143, TLT144)
  • Practice planning and installation procedures for Community Antenna Television (CATV) service to a customer address. (TLT142, TLT143, TLT144)
  • Explain basic CATV system operation information. (TLT142, TLT143, TLT144)
  • Demonstrate procedures for completing telephone network installation procedures. (TLT149)
  • Explain component connection and basic electronics principles. (TLT149)
  • Summarize various high speed internet products and services. (TLT162, TLT163)
  • Demonstrate procedures for completing high speed internet installation and networking. (TLT162)
  • Demonstrate navigation of operating systems and troubleshooting common problems and procedures. (TLT163)
Required courses
Course #Course TitleCredits
Credits:10-16
FYE101Introduction to College, Career and Personal Success (1) OR
FYE103Exploration of College, Career and Personal Success (3)1-3
 
Students must choose one of the following Specializations:
 
Specialization 1: Broadband Telecommunications: Premise Installation
TLT143Digital Video Systems2
TLT144Drop Planning and Maintenance2
TLT162High Speed Internet/Networking3
TLT163High Speed Internet Technical Training2
 
Specialization 2: Broadband Telecommunications: Customer Accounts
CSR215Digital Telephone Customer Service1
CSR225Digital Telecommunications Customer Service2
CSR226Digital Telecommunications Customer Interaction1
CSR228Telecommunications Database Navigation1
TLT154Technical Support Representative Foundations2
AND
CSR220Sales and Retention (2) AND
CSR224Communications Industry Billing Practices (1) AND
TLT152Telecommunications Product Knowledge (2)
OR
TLT155Technical Support Representative Telephony (2) AND
TLT160Video Technical Training (2) AND
TLT163High Speed Internet Technical Training (2)5-6
 
Note: Completion of the above courses fulfills the requirements of the CCL in Broadband Telecommunications (CCL/5199N)
 
Specialization 3: Broadband Telecommunications: Field Operations
TLT142Drop Connections1
TLT143Digital Video Systems2
TLT144Drop Planning and Maintenance2
TLT149Digital Phone Network Installation2
TLT162High Speed Internet/Networking3
TLT163High Speed Internet Technical Training2
 
Note: Completion of the above courses fulfills the requirements of the CCL in Broadband Telecommunications: Field Operations (CCL/5641N)
Restricted Electives
Course #Course TitleCredits
Credits:22-29
Students must choose 22-29 industry/job specific elective credits from the list of Restricted Elective below. These industry/job specific credits must include a minimum of 9 credits with a common prefix. Courses cannot be used to satisfy both Restricted Electives and Required Courses.
 
BPC+++++Any BPC Business-Personal Computers course
CIS+++++Any CIS Computer Information Systems course
CSR+++++Any CSR Customer Service Representative course
GBS+++++Any GBS General Business course
MGT+++++Any MGT Management course
TLT+++++Any TLT Telecommunications Technology course
TQM+++++Any TQM Total Quality Management course
General education requirements
General Education RequirementCredits: 22-25
 
General Education CoreCredits: 12-15
 
First-Year CompositionCredits: 6
ENG101First-Year Composition (3) OR
ENG107First-Year Composition for ESL (3)
AND
ENG102First-Year Composition (3) OR
ENG108First-Year Composition for ESL (3) OR
ENG111Technical and Professional Writing (3)6
 
Oral CommunicationCredits: 3
COM100Introduction to Human Communication (3) OR
COM230Small Group Communication (3)3
 
Critical ReadingCredits: 0-3
CRE101College Critical Reading and Critical Thinking (3) OR
Equivalent as indicated by assessment (0)0-3
 
MathematicsCredits: 3
MAT112Mathematical Concepts and Applications (3) OR
Satisfactory completion of a higher level mathematics course.3
 
General Education DistributionCredits: 10
 
Humanities and Fine ArtsCredits: 3
Any approved general education course in the Humanities, Arts and Design area.3
 
Social and Behavioral SciencesCredits: 3
Any approved general education course in the Social-Behavioral Sciences area.3
 
Natural SciencesCredits: 4
Any approved general education course in the Natural Sciences areas.4

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.

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