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Broadband Telecommunications

The Associate in Applied Science (AAS) in Broadband Telecommunications program is designed to provide students with the training required for employment in the broadband telecommunications industry. The program covers telecommunications issues and procedures in the areas of account services, technical support services, and field operations. Courses focus on customer interaction and technical operations in the various areas of telecommunications including telephone, television, and high speed internet.

Details

Details iconImportant information you’ll need when applying for admission:
Field of Interest: 
Business, Entrepreneurialism, and Management
Type: 
Associate Degree
Academic Plan Code: 
3115
Total credits required: 
60
Effective term: 
2018 Summer
Award notes

Students must earn a grade of C or better for all courses within the program.

Admission criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Academic Plan: 
Broadband Telecommunications (DEG)
Required courses
Course #Course TitleCredits
Credits:12-13
CCL/5199N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Broadband Telecommunications (5199N) (12-13)
OR
CCL/5641N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Broadband Telecommunications: Field Operations (5641N) (12)12-13
Restricted Electives
Course #Course TitleCredits
Credits:22-26
Students must choose 22-26 industry/job specific elective credits from the list of Restricted Elective below. These industry/job specific credits must include a minimum of 9 credits with a common prefix.
 
BPC+++++Any BPC Business-Personal Computers course
BTO+++++Any BTO Business Technology for the Office course
CIS+++++Any CIS Computer Information Systems course
CSR+++++Any CSR Customer Service Representative course
GBS+++++Any GBS General Business course
MGT+++++Any MGT Management course
PGR+++++Any PGR Professional Growth course
TLT+++++Any TLT Telecommunications Technology course
TQM+++++Any TQM Total Quality Management course
General education requirements
General Education RequirementCredits: 22-25
 
General Education CoreCredits: 12-15
 
First-Year CompositionCredits: 6
ENG101First-Year Composition (3) OR
ENG107First-Year Composition for ESL (3)
AND
ENG102First-Year Composition (3) OR
ENG108First-Year Composition for ESL (3) OR
ENG111Technical and Professional Writing (3)
 
Oral CommunicationCredits: 3
COM100Introduction to Human Communication (3) OR
COM230Small Group Communication (3)3
 
Critical ReadingCredits: 0-3
CRE101College Critical Reading and Critical Thinking (3) OR
Equivalent as indicated by assessment0-3
 
MathematicsCredits: 3
MAT112Mathematical Concepts and Applications (3) OR
Satisfactory completion of a higher level mathematics course.3
 
General Education DistributionCredits: 10
 
Humanities and Fine ArtsCredits: 3
Any approved general education course in the Humanities, Arts and Design area.
 
Social and Behavioral SciencesCredits: 3
Any approved general education course in the Social-Behavioral Sciences area.
 
Natural SciencesCredits: 4
Any approved general education course in the Natural Sciences areas.
Competencies
  • CCL in Broadband Telecommunications
  • Create and modify a customer's digital telephone service. (CSR215, CSR225)
  • Practice various customer service communication techniques. (CSR215, CSR225, CSR226, TLT154)
  • Summarize various telecommunications services including credit checks, deposit collection, Internet connections and digital television upgrades. (CSR215, CSR225, TLT154)
  • Input data into a digital telecommunication database. (CSR225, CSR228)
  • Summarize procedures for navigating a digital telecommunication database. (CSR225, CSR228, TLT154)
  • Log-on to a computer workstation and manage computer files and folders. (CSR225, CSR228 TLT154)
  • Summarize the advantages and disadvantages of various Internet connection types and phone service types. (CSR225, TLT152)
  • Describe various industry packages and plans. (TLT154)
  • AND
  • Demonstrate skills and behaviors necessary for successful and effective completion of inbound sales and retention calls. (CSR220)
  • Summarize billing procedures, collection policies, direct deposit procedures and credit policies to customers. (CSR224)
  • Apply payments and service adjustments to a customer's account. (CSR224)
  • Compare and contrast video, internet, and telephone services. (TLT152)
  • Review advantages and disadvantages of telecommunications product types and various features associated with each service. (TLT152)
  • OR
  • Schedule home repair visits for various digital telecommunication services. (TLT155, TLT160)
  • Explain use of telephony, video, and high-speed internet features. (TLT155, TLT160, TLT163)
  • Resolve various digital service interruptions for customers. (TLT155, TLT160, TLT163)
  • Use a digital telecommunications database. (TLT155, TLT160, TLT163)
  • Troubleshoot various telecommunication service issues. (TLT155, TLT160, TLT163)
  • Identify and correct various telecommunication service reception problems. (TLT160, TLT163)
  • OR
  • CCL in Broadband Telecommunications: Field Operations
  • Explain drop connection procedures. (TLT142, TLT144)
  • Complete customer cable digital video signal reception establishment procedures. (TLT142, TLT143, TLT144)
  • Practice planning and installation procedures for Community Antenna Television (CATV) service to a customer address. (TLT142, TLT143, TLT144)
  • Explain basic CATV system operation information. (TLT142, TLT143, TLT144)
  • Demonstrate procedures for completing telephone network installation procedures. (TLT149
  • Explain component connection and basic electronics principles. (TLT149)
  • Summarize various high speed internet products and services. (TLT162, TLT163)
  • Demonstrate procedures for completing high speed internet installation and networking. (TLT162)
  • Demonstrate navigation of operating systems and troubleshooting common problems and procedures. (TLT163)

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.