The Associate in Applied Science (AAS) in Quality Customer Service program is designed to provide students with the knowledge, skills, and habits of mind for entry or advancement in the field of customer service. Students will explore specific areas of focus based on career goals. Courses will be offered in customer service, teamwork, communication skills, and professional development. A Certificate of Completion (CCL) in Quality Customer Service is also available.
Details
Important information you’ll need when applying for admission:Students must earn a grade of C or better for all courses required within the program.
This pathway map will help you gain the expertise needed to:
- Assess various situations including procedures, policies, customer needs, and concerns to take the appropriate actions.
- Collaborate with diverse individuals and groups in a culturally responsive manner to achieve common goals.
- Utilize effective communication skills with diverse populations to build trust and rapport in varied settings.
- Demonstrate effective self-management skills relative to time management, interpersonal relationships, and professional ethics.
- Make connections between customer service and various industries and job settings.
Successful completion of this degree may lead to employment in a variety of different occupations and industries. Below are examples of related occupations with associated Arizona-based annual median wages* for this program. Education requirements vary for the occupations listed below, so you may need further education or degrees in order to qualify for some of these jobs and earn the related salaries. Please visit with an academic advisor and/or program director for additional information.
Customer Service Representatives
$33,590 Show expanded career information for Customer Service Representatives
The following is the suggested course sequence by term. Please keep in mind:
- Students should meet with an academic advisor to develop an individual education plan that meets their academic and career goals. Use the Pathway Planner tool in your Student Center to manage your plan.
- The course sequence is laid out by suggested term and may be affected when students enter the program at different times of the year.
- Initial course placement is determined by current district placement measures and/or completion of 100-200 level course and/or program requirements.
- Degree and transfer seeking students may be required to successfully complete a MCCCD First Year Experience Course (FYE) within the first two semesters at a MCCCD College. Courses include AAA/CPD150, AAA/CPD150AC, CPD104, and AAA115/CPD115. Course offerings will vary by college. See an academic, program, or faculty advisor for details.
- Consult with your faculty mentor or academic advisor to determine educational requirements, including possible university transfer options, for your chosen career field.
Full-time Sequence
Full-time status is 12 credits to 18 credits per semester.
Term 1
| Course Number | Course Name | Requisites | Notes | Area | Credits |
|---|---|---|---|---|---|
| GBS120 | Workplace Communication Skills | 3 | |||
| ENG101 or ENG107 | First-Year Composition or First-Year Composition for ESL | FYC | 3 | ||
| GBS175 | Professional Development | 3 | |||
| CSM/TQM101 | Quality Customer Service | Critical course Gateway course | 3 | ||
| RE | Restricted Elective | 3 | |||
| AAA/CPD115 or AAA/CPD150 or AAA/CPD150AC or CPD104 | Creating College Success or Strategies for College Success or Educational and Career Planning or Career and Personal Development | 0–3 |
Restricted Electives
Students must choose 22-23 industry/job specific course credits and have them approved by the department chair, or choose 22-23 industry/job specific course credits from the list of Restricted Electives. These industry/job specific credits must include a minimum of 9 credits with a common subject.
AIR+++++ Any AIR Airline Operations course(s)
BTO+++++ Any BTO Business Technology for the Office course(s)
COV+++++ Any COV Covey course(s)
CSI+++++ Any CSI Credit Services Industry course(s)
CSR+++++ Any CSR Customer Service Representative course(s)
GBS+++++ Any GBS General Business course(s)
HSA+++++ Any HSA Human Services Administration course(s)
INS+++++ Any INS Insurance Studies course(s)
MGT+++++ Any MGT Management course(s)
PAD+++++ Any PAD Public Administration Course(s)
PGR+++++ Any PGR Professional Growth course(s)
PHT+++++ Any PHT Pharmacy Technology course(s)
PRM+++++ Any PRM Property Management course(s)
SBS+++++ Any SBS Small Business Management course(s)
TLT+++++ Any TLT Telecommunications Technology course(s)
TQM+++++ Any TQM Total Quality Management course(s)
TVL+++++ Any TVL Travel Agent Technology course(s)
UCS+++++ Any UCS Utilities Customer Service course(s)
OR
CCL/5804N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Human Services - Assistance: Public Assistance Eligibility (5804N) (12)
Students must also choose 10-11 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5104N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Human Services - Specialist: Customer Service (5104N) (13)
Students must also choose 9-10 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5659N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Human Services - Unemployment Insurance: Customer Service (5659N) (11)
Students must also choose 11-12 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5171N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Automobile Insurance: Customer Service (5171N) (9-15)
Students must also choose 8-13 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5747N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Automobile Insurance Claims: Customer Service (5747N) (10)
Students must also choose 12-13 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5634N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Motor Vehicle: Customer Service (5634N) (10)
Students must also choose 12-13 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5310N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Utilities: Customer Service (5310N) (16)
Students must also choose 6-7 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5663N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Bank Account Management: Customer Service (5663N) (10)
Students must also choose 12-13 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5176N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Credit Counseling: Customer Service (5176N) (12)
Students must also choose 10-11 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5822N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Retail Pharmacy: Customer Service (5822N) (8)
Students must also choose 14-15 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5823N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Water Services: Customer Service (5823N) (10)
Students must also choose 12-13 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5876N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Health Care Insurance: Customer Service (5876N) (18)
Students must also choose 4-5 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5890N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Personal Loans: Customer Service (5890N) (11)
Students must also choose 11-12 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5926N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Debt Resolution: Customer Service (5926N) (10)
Students must also choose 12-13 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5905N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Debt Resolution: Sales (5905N) (10)
Students must also choose 12-13 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5131N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Property Insurance: Customer Service (5131N) (15)
Students must also choose 7-8 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5210N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Insurance: Customer Service (5210N) (16)
Students must also choose 6-7 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5062N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Automobile Insurance: Policy Services (5062N) (16)
Students must also choose 6-7 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5202N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Automobile Insurance: Sales (5202N) (11)
Students must also choose 11-12 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5208N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Automobile Insurance: Sales Services (5208N) (16)
Students must also choose 6-7 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5249N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Advocate Driven Healthcare: Customer Service (5249N) (12)
Students must also choose 10-11 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5250N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Business Technology: Customer Service (5250N) (6)
Students must also choose 16-17 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5254N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Loan Consolidation: Customer Service (5254N) (6-7)
Students must also choose 15-17 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5257N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Prescription Prior Authorization: Customer Service (5257N) (8)
Students must also choose 14-15 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5265N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Telecommunications Collections: Customer Service (5265N) (7)
Students must also choose 15-16 industry/job specific elective credits from the list of Restricted Electives.
OR
CCL/5268N is not eligible for Title IV Federal Financial Aid.
Certificate of Completion in Web Hosting: Customer Service (5268N) (6)
Students must also choose 16-17 industry/job specific elective credits from the list of Restricted Electives.
Gateway Course = Generally the first major-specific course in a pathway.
Critical Course = A course that is highly predictive of future success in a pathway.
- FYC = First Year Composition
Students must earn a grade of C or better in all courses within the program.
Course Sequence total credits may differ from the program information located on the MCCCD curriculum website due to program and system design.
View MCCCD’s curriculum website for the Associate in Applied Science in Quality Customer Service (https://aztransmac2.asu.edu/cgi-bin/WebObjects/MCCCD.woa/wa/freeForm3?id=171413).
At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.
The pathway map presented above is for the current catalog year and is the intended pathway map for new students. All previous catalog years for this pathway map are available at the link below.
Previous catalog years for Associate in Applied Science (AAS) in Quality Customer Service