Quality Customer Service

The Certificate of Completion (CCL) in Quality Customer Service program is designed to provide students with training to meet the requirements for employment in the field of customer service. Courses will be offered in customer service, teamwork, communication skills, and professional development.

Details

Field of Interest
Business, Entrepreneurialism and Management
Academic Plan Code
5728
Total credits required
17
Catalog Year
2026 - 2027
What You'll Learn
  1. Assess various situations including procedures, policies, customer needs, and concerns to take the appropriate actions.
  2. Collaborate with diverse individuals and groups in a culturally responsive manner to achieve common goals.
  3. Utilize effective communication skills with diverse populations to build trust and rapport in varied settings.
  4. Demonstrate effective self-management skills relative to time management, interpersonal relationships, and professional ethics.
Career Statistics

Successful completion of this certificate may lead to employment in a variety of different occupations and industries. Below are examples of related occupations with associated Arizona-based wages* for this certificate. Education requirements vary for the occupations listed below, so you may need further education or degrees in order to qualify for some of these jobs and earn the related salaries. Please visit with an academic advisor and/or program director for additional information. You can click on any occupation to view the detail regarding education level, wages, and employment information.

Customer Service Representatives
$38,100

* Career and wage information provided by Pipeline AZ using data, reports, and forecasts which are generated using government data sources. Sources

Course Sequence by Term

The following is the suggested course sequence by term. Please keep in mind:

  • Students should meet with an academic advisor to develop an individual education plan that meets their academic and career goals. Use the Degree Progress Report Tool in your Student Center to manage your plan.
  • The course sequence is laid out by suggested term and may be affected when students enter the program at different times of the year.
  • Initial course placement is determined by current district placement measures and/or completion of 100-200 level course and/or program requirements.
  • Degree and transfer seeking students may be required to successfully complete a MCCCD First Year Experience Course (FYE) within the first two semesters at a MCCCD College. Courses include FYE101 and FYE103. Course offerings will vary by college. See an academic, program, or faculty advisor for details.

Full-time Sequence

Full-time status is 12 credits to 18 credits per semester.

Term 1

A sequence of suggested courses that should be taken during Term 1
Course Number Course Name Requisites Notes Area Credits
COM110 or
MGT101		 Interpersonal Communication or Techniques of Supervision SB, SCB or None 3
GBS120 Workplace Communication Skills 3
GBS175 Professional Development 3
CSM/TQM101 Quality Customer Service 3

Term 2

A sequence of suggested courses that should be taken during Term 2
Course Number Course Name Requisites Notes Area Credits
TQM230 Teamwork Dynamics 2
RE Restricted Elective 3

Restricted Electives

A list of additional, alternative, or supplemental courses for this pathway map
Course Number Course Name Requisites Notes Area Credits
COM263 Elements of Intercultural Communication C, G, SB, SCB 3
MGT175 Business Organization and Management 3
MGT251 Human Relations in Business 3
SOC212 Gender and Society C, SB, SCB 3

Part-time Sequence

Part-time status is 11 credit hours or less.

Term 1

A sequence of suggested courses that should be taken during Term 1
Course Number Course Name Requisites Notes Area Credits
COM110 or
MGT101		 Interpersonal Communication or Techniques of Supervision SB, SCB or None 3
CSM/TQM101 Quality Customer Service 3

Term 2

A sequence of suggested courses that should be taken during Term 2
Course Number Course Name Requisites Notes Area Credits
GBS120 Workplace Communication Skills 3
GBS175 Professional Development 3

Term 3

A sequence of suggested courses that should be taken during Term 3
Course Number Course Name Requisites Notes Area Credits
TQM230 Teamwork Dynamics 2
RE Restricted Elective 3

Restricted Electives

A list of additional, alternative, or supplemental courses for this pathway map
Course Number Course Name Requisites Notes Area Credits
COM263 Elements of Intercultural Communication C, G, SB, SCB 3
MGT175 Business Organization and Management 3
MGT251 Human Relations in Business 3
SOC212 Gender and Society C, SB, SCB 3
Course Area Key
  • C = Cultural Diversity in the US
  • G = Global Awareness
  • SB = Social-Behavioral Sciences
  • SCB = Social and Behavioral Sciences
Official Curriculum Documentation
View catalog page
Catalog page: https://riosalado.catalog.maricopa.edu/programs/5728-RSC06
Disclaimer

Students must earn a grade of C or better in all courses in the program.

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.

Previous Catalog Years

The pathway map presented above is for the current catalog year and is the intended pathway map for new students. All previous catalog years for this pathway map are available at the link below.

Previous catalog years for Certificate of Completion (CCL) in Quality Customer Service

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