Retail Pharmacy: Customer Service


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This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Retail Pharmacy: Customer Service program is designed to provide students with the training needed for employment in the retail pharmacy industry. Topics covered in the curriculum include pharmacy benefit plans, billing and payment processes, and account management procedures. An emphasis is placed on completing mail order pharmacy customer service procedures.


Field of Interest
Business, Entrepreneurialism, and Management
Degree Type
Certificate of Completion (CCL)
Academic Plan
Retail Pharmacy: Customer Service (CER)
Academic Plan Code
Total credits required
Effective Term
Fall 2020
Admissions criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.


This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses within the program.

What You'll Learn
  • Explain the basic organizational structure of the retail pharmacy department. (CSR139)
  • Explain state and federal laws governing controlled substances. (CSR139)
  • Demonstrate customer care responsibilities in the retail pharmacy. (CSR139, CSR155, CSR157)
  • Compare and contrast types of calls. (CSR139, CSR155, CSR157)
  • Determine member eligibility status. (CSR139, CSR155, CSR157)
  • Determine account drug coverage. (CSR155)
  • Compare and contrast benefit plans. (CSR155)
  • Complete a test claim. (CSR155)
  • Maintain customer accounts. (CSR155, CSR157)
  • Complete prior authorization procedures. (CSR157)
  • Complete specialty orders. (CSR157)
  • Complete billing processes. (CSR157)
  • Complete billing and payment inquiries. (CSR157)
  • Demonstrate procedures for completing mail order pharmacy procedures. (CSR157)
Required courses
Course #Course TitleCredits
CSR139Introduction to Retail Pharmacy Customer Care3
CSR155Retail Pharmacy Plans3
CSR157Mail Order Pharmacy Procedures2

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.

Read the official description