Utilities: Customer Service
Attention: This program is offered through an educational partnership. Employment by the partnership organization is required for admission. If you are interested in a career with this employer, click here for current job opportunities.
This award is not eligible for Financial Aid
The Certificate of Completion (CCL) in Utilities: Customer Service program is designed to provide students with training to meet requirements for employment in the customer service area of the utilities industry. Courses focus on handling customer accounts, including processing new customer accounts, service orders, service plans, rates, and payments.
Details
Field of Interest
Business, Entrepreneurialism and Management
Academic Plan Code
5310N
Total credits required
16
Catalog Year
2020 - 2021
What You'll Learn
- Identify basic billing procedures in the utility industry.
- Explain the role of an energy provider, service commitments, and deregulation of the electric utility industry.
- Summarize billing, credit, and service order procedures for assessing and maintaining customer accounts for public utilities.
- Make determinations as to maintenance needs and process.
- List various types of meters and the applications and possible malfunctions of each.
- Make determinations as to type of power problems and process the necessary corrective actions.
- Describe different rate schedules and calculate rates.
- Perform payment, deposit, and credit operations.
- Identify information and deposit requirements for establishing new accounts.
- Make service need determinations and process.
- Assess customer needs and take appropriate action.
- Establish new customer accounts.
Standard Occupational Classification
Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives
Official Curriculum Documentation
View catalog page
Catalog page: https://riosalado.catalog.maricopa.edu/programs/5310N-RSC06
Disclaimer
This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses in the program.
All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.