Instructional Helpdesk
We're Here to Help You
The Instructional Helpdesk staff:
- Provides adjunct faculty with training and instructional support
- Assists students with navigating RioLearn and performing other online actions
Training Courses
The Instructional Helpdesk supports the following courses for adjunct faculty and students.
Instructor
- AFD100 - Outstanding - In Person Instruction
Outstanding In-Person Instruction - AFD100 is an online workshop for new and continuing adjunct faculty members who teach in-person courses. It is designed to enhance your skills as an adjunct faculty member and help you to meet your department's expectations. - AFD101 - Outstanding - Online Instruction
Outstanding Online Instruction - AFD101 is an online workshop for new and continuing adjunct faculty members who teach online courses. It is designed to enhance your skills as an adjunct faculty member and help you to meet your department's expectations. - AFD102 - Outstanding Online Instruction General
Outstanding Online Instruction - AFD102 orientates new and continuing instructors to the procedures for preparing and facilitating an online course, communicating grading and feedback to students, and utilizing various communication mediums in order to connect with students. - AFD104 - Dual Enrollment Faculty Orientation
Dual Enrollment Faculty Orientation - AFD104 is an online workshop for new and continuing adjunct faculty members who teach dual courses. It is designed to provide an overview of Rio Salado Community College as well as enhance your skills as a dual faculty member and help you to meet your department's expectations. - AFD105 - Outstanding Hybrid Instruction
Outstanding Hybrid Instruction - AFD105 is an online workshop for new and continuing adjunct faculty members who teach hybrid courses. It is designed to enhance your skills as an adjunct faculty member and help you to meet your department's expectations. - AFD106 - Outstanding Mixed Media Instruction
Outstanding Mixed Media Instruction – AFD106 is an online workshop for new and continuing adjunct faculty members who teach mixed media. It is designed to enhance your skills as an adjunct faculty member and help you to meet your department's expectations. - AFD107 - Blackboard for the Prison Education Program
It is designed to enhance your skills as an adjunct faculty member and help you to meet your department's expectations. - AFD123 - The Adult Learner and the Myths of Teaching and Learning Online
This workshop is intended for community college faculty who have limited experience in online teaching (business professionals). It emphasizes instructional strategies suitable for adult education. This course aims to prepare faculty with foundational knowledge, skills, and strategies of how to engage and support intergenerational online learners. (e.g., first-generation college students, Gen Z, Baby Boomers learning for a second career, career transitioning students). Participants will leave with actionable teaching techniques that enhance and foster the learning experience for their students and themselves, supporting academic success. An FPG approved workshop that is taught a few times a year. - AFD242 - Supporting the Whole Student
Supporting the Whole Student - AFD242 Strategies and resources to assist students in supporting students with academic challenges, life challenges, technical and logistical challenges as well as supporting the successful student. - AFD250B - Teaching and Learning Experience for Rio Partners
AFD250B is an online orientation for Educational Service Partnerships. It provides instructors with information on the MCCCD system, Rio Salado College, Effective Instruction and Instructor Responsibilities.
Student
- NSO100 - New Student Orientation
- NSO102 - Orientation for Guild Students
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FAQs: Instructional Helpdesk
RioLearn is the college's online classroom learning system.
Follow the online prompts to create your account when you log in to Riolearn the first time. It's a good idea to access and view your online classes within a week before your first class starts.
You can verify your class start date in your Student Center at www.maricopa.edu/students
RioLearn has a dedicated Message Center allowing you and your instructor to communicate within the RioLearn system. Use the Contact Your Instructor feature on your Course Home page to message your instructor. Regularly check the Message Center for messages from your instructor.
Rio Salado instructors are required to respond to email message within 72 hours of messages being posted. Most instructors choose to respond within a day or two, depending on their availability.
Instructions for changing to an 8-week calendar
Important Note: You should consider electing to shift to an 8-week (accelerated) calendar a permanent change. Changing your calendar back to the full-length calendar requires contacting the Faculty Chair with this request. Whether the request is granted is dependent on the Faculty Chair's discretion and department policies.
Check your course schedule to learn whether your class has the accelerated 8 week option, not all classes have it. Selecting the 8 week calendar shortens the period during which you can drop a class and receive a refund. Contact Student Enrollment Services at 480-517-8540 with questions about making this change.
Use your RioLearn Gradebook to request an online extension for your course assignments.
Contact Student Enrollment Services at (480) 517-8540 to discuss options for changing your course start date.
What: NSO101 New Student Orientation is a free, non-credit course that covers topics such as college success tips, college policies and resources, finances and navigating your RioLearn online classroom.
Where: NSO101 is available in RioLearn the Monday after you apply to the college.
Complete NSO101 prior to registering for classes. It takes about two hours to complete.
RioLearn is the online learning management system (LMS) for Rio Salado College. With RioLearn, you have everything you need at your fingertips: access your course syllabus, engage with lessons and discussions, and keep track of your grades all in one place. It's your go-to platform for submitting assignments and staying in touch with your instructor.
To get started, check out the RioLearn demo for a detailed walkthrough.
