Automobile Insurance Claims: Customer Service


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This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Automobile Insurance Claims: Customer Service program is designed to provide students with the training required for employment in the automobile insurance claims industry. Courses cover auto insurance claims, payments, damage appraisal and fault determination. Also includes loss reports and application of claims processing procedures.


Field of Interest
Business, Entrepreneurialism, and Management
Degree Type
Certificate of Completion (CCL)
Academic Plan
Automobile Insurance Claims: Customer Service (CER)
Academic Plan Code
Total credits required
Effective Term
Fall 2020
Admissions criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.


This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses within the program.

What You'll Learn
  • Compare and contrast types of auto insurance coverage. (CSR232)
  • Differentiate between types of damage. (CSR232, CSR233)
  • Manage auto insurance claims. (CSR232, CSR233, CSR242, CSR243)
  • Differentiate between types of automobile claims. (CSR232, CSR242, CSR243)
  • Compare and contrast uninsured and underinsured motorist issues. (CSR232, CSR243)
  • Summarize the appraisal process for physical damages. (CSR233)
  • Describe procedures for determination of fault. (CSR242)
  • Process automobile claims reports. (CSR242, CSR243)
  • Use a computerized insurance system to complete claims correspondence. (CSR242, CSR243)
Required courses
Course #Course TitleCredits
CSR232Auto Insurance and Claims Overview3
CSR233Auto Damage Appraisal3
CSR242Auto Insurance Loss Reports2
CSR243Auto Insurance Loss Reports Lab2

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.

Read the official description